Explore a Suite of Cutting-Edge Products – From Revolutionary Software to Virtual Learning Courses
Remember ROSE? It’s blooming again! Introducing ROSE+, the next evolution in repair order analysis.
Remember the days of paper surveys and endless spreadsheets? ROSE changed the game, and now ROSE+ is here to revolutionize your service department once again.
Think of ROSE+ as your ultimate service department power tool. It dives deep into your repair orders, unearthing hidden sales opportunities, pinpointing discounting excesses, and revealing customer trends you never knew existed.
Forget one-liners and guesswork. ROSE+ gives you a 360° view of your service department, from menu sales and work mix to individual Service Advisor and technician performance. Track Effective Labor Rate in real-time, filter results by date, Service Advisor, or technician, and share reports securely with anyone, inside or outside your dealership.
ROSE+ seamlessly integrates with your existing DMS (CDK, Tekion, DealerTrack, PBS, and more), making data import a breeze. And with powerful exporting features, you can easily analyze data in your favorite desktop software.
This isn’t just an upgrade, it’s a transformation. ROSE+ empowers you to:
- Identify strengths and weaknesses in Service Advisor performance
- Make data-driven decisions with confidence.
- Maximize advertising expense by identifying where your customers are coming from locally
- Identify one item repair orders with a keystroke
- Test the impact of different pricing strategies and revisions
- Establish and manage objective performance in real time
Ready to unlock the full potential of your repair orders?
Upgrade to ROSE+ today and watch your service department bloom!
Analyze your most important KPI trends with M5 Arrow. Easily see which direction your department is going.
Easily breakdown RO data with sensible charts, forecasting tools, and visualizations to see the health of your department.
Elevate your dealership’s performance to new heights with M5 University, the industry-leading online training platform for automotive excellence.
Our comprehensive curriculum, meticulously crafted by industry veterans, empowers every team member – from service advisors who captivate customers to porters who orchestrate a seamless service drive experience. Dive deep into best practices, master communication skills, and build confidence with rigorous evaluations that certify competency.
M5 University isn’t just training, it’s a strategic investment in your dealership’s future, unlocking exceptional service, soaring customer satisfaction, and a sustainable path to profit growth.
Contact us today and unleash your team’s full potential.
Our current course offering
Service Advisor Certification Series
Ready to transform your service lane into a guest experience haven?
This 10-course series unlocks the secrets of exceptional service, guiding you from first interaction to final farewell. Dive into the drivers of guest satisfaction, master best practices, and learn to deliver a world-class experience, every time, with every guest.
Best Practices for Group Leaders
Tired of juggling technicians, deadlines, and quality control?
Master the art of leading a winning team with our Group Leader training! This comprehensive course dives deep into best practices for dispatch, communication, meetings, and even motivating and counseling your technicians.
Charm School for Service Advisors
Turn angry customers into loyal fans with the magic of great manners!
This masterclass unlocks the secrets of exceptional customer service, from crafting winning first impressions to navigating tricky situations with grace. Learn communication skills that charm on the phone, in emails, and even texts.
Service Drive Personnel Job Excellence for Porters
Tired of juggling a whirlwind of tasks in the service drive?
Master the art of exceeding guest expectations and setting the stage for a stellar experience, from the first friendly greeting to the final satisfied smile. This course series equips you with the tools to conquer any task, retain every guest, and thrive in the heart of the dealership.
Service Drive Personnel Job Excellence for Cashiers
Want to be the cashier who turns “just okay” into “WOW!”?
This course unlocks the secrets of service excellence for even the busiest dealership environment. Master customer-wowing skills, flawless payments, and calm handling of any situation – even unhappy guests.
Increasing Menu Sales
Ditch the car care confusion!
Empower your service team to be trusted advisors, guiding customers through essential maintenance with clear, valuable information. No more mystery miles, just empowered drivers and thriving dealerships.
Increasing ASR Sales
Turn your service bays into profit centers with our MPVI ASR program!
Empower your service consultants to become trusted advisors, unearthing hidden service opportunities and building lasting customer relationships. Watch trust translate to increased retention, soaring labor and parts sales, and a bottom line that sings.
Part 1 of the Service Advisor Certification Series is titled “Prepare for the Guest” and discusses the importance of preparation when working with guests. It delves into all areas of preparation.
Part 1 of the Best Practices for Group Leaders discusses the crucial qualities of a great Group Leader.
The Seven Controllables of Service Department Profitability
Ditch the service bay doldrums and ignite your profit engine!
Unlock the secrets to skyrocketing customer loyalty, soaring labor sales, and a bottom line symphony with “The Seven Controllables of Service Department Profitability.” This industry-veteran guide empowers you to transform your technicians into profit-generating stars, unearth hidden service opportunities, and forge unshakeable customer trust. Say goodbye to profit drains and hello to a service department that sings! Claim your copy today and orchestrate your profit revolution!
DiSC Classic Profiles
Tired of service bay standoffs and wrench-wielding misunderstandings?
DiSC Classic Profiles harmonize your fixed operations, tuning technicians, advisors, and customers into a cohesive profit-generating orchestra. Uncover the hidden melodies of each DiSC style – Dominance’s (D) driving ambition, Influence’s (i) persuasive charm, Steadiness’ (S) reliable rhythm, and Conscientiousness’ (C) meticulous precision. Turn friction into trust, confusion into clarity, and service bays into profit centers.
DiSC unlocks the language of success – conduct your team to a symphony of customer satisfaction and watch your bottom line soar. Don’t just manage, orchestrate! Get DiSC Classic Profiles today.
DiSC is the secret sauce for a harmonious, high-performing service department.
This is just a sample of what M5 can offer your dealership. If you’d like to learn how M5 can tailor a solution to fit your unique needs contact us today!
Fill out the form below to schedule a FREE CONSULTATION!