Simply the Best Consulting & Coaching in Fixed Operations™

State-of-the-Industry Ideas and Techniques Proven to Advance Performance.

    Our personal experience in coaching fixed operations professionals gives us unique perspective. We work with service operations that range from 3 technicians to more than 150 technicians. Our client list spans the industry from individually owned dealerships to large, private, and publicly held operations. We serve as project managers with most of the major OEM brands.

    Developing Your Best Special-Order Parts Process – Part 3

    This is Part 3 in a three-part article. View Part 1 | View Part 2 A means to emphasize the importance of insuring the quick turnaround of special-order parts would be to incorporate various incentives or penalties within the pay plans of service advisors and fixed operation managers. The considerations can take many different forms. Service advisor compensation additions for positive performance can include but are not limited to the following considerations. Motivational spiffs can… Developing Your Best Special-Order Parts Process – Part 3

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    Developing Your Best Special-Order Parts Process – Part 2

    This is Part 2 in a three-part article. View Part 1 | View Part 3 Another of the more traditional methods to handle the special-order parts process is to have the customer contacted by an employee in the parts department. The initial ordering process is very similar to the service advisor contact technique. After the order is placed the service advisor contacts the customer to notify them that a part is being placed on order.… Developing Your Best Special-Order Parts Process – Part 2

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    Developing Your Best Special-Order Parts Process – Part 1

    This is Part 1 in a three-part article. View Part 2 | View Part 3 Say the words “Special-Order Parts” and a number of things immediately come to mind for dealership employees, according to their job and the department they work in. A service advisor will have to be the bearer of bad news to the customer. The vehicle will have to be held over. The customer will have to come back. The technician will… Developing Your Best Special-Order Parts Process – Part 1

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