State-of-the-Industry Ideas and Techniques Proven to Advance Performance.
Our personal experience in coaching fixed operations professionals gives us unique perspective. We work with service operations that range from 3 technicians to more than 150 technicians. Our client list spans the industry from individually owned dealerships to large, private, and publicly held operations. We serve as project managers with most of the major OEM brands.
This is Part 2 in a four-part article. III. Pre-Pulling Parts The first question posed in connection with any change in operational dynamics is “Why?” What benefit can we expect to derive from this process? The pre-pulling of parts for technicians appears to have at least three basic benefits: It will almost certainly reduce technician “lost time” at the parts counter. Most technicians, when asked, will estimate this lost time factor to be at least… Alternatives to a Parts Back Counter – Part 2
This is Part 1 in a four-part article. Introduction In the age-old conflict between parts departments and service organizations, one concept that never fails to spark debate is the issue of order fill and how best to reduce technician wait times. The assumption is that any reduction in this wasted time will result in increased production capacity. The four techniques or procedures described in Sections II. – V. below (and in later newsletters) illustrate various… Alternatives to a Parts Back Counter – Part 1
Right now, everyone is looking for Technicians. The average shop could use at least two more Technicians. This same shop typically has a Technician with plans to leave. If that Technician actually leaves, we now need to find three Technicians. Two Technicians was hard enough to find and now we need to find another one? We can’t afford to keep losing Technicians. What are we going to do to stop this insanity? We have to… What’s Your Plan To Retain Your Technicians?
