Written by Ruth Tomczyk | 305-389-2586 | ruthtomczyk@M5MS.com The current situation regarding the COVID-19 outbreak is scary.  Travel bans, shutdowns, and closures have us reeling.  How do we cope?  How do we help our people deal with the unknown and the fear that is all around us?  I am not a health expert or scientist.  But to me, the first order of business is this:  Don’t panic. Take actions to protect yourself, your employees and… Are We Ready?

Written by Julian Armijo | julianarmijo@m5ms.com | 505-991-3296 Having visited many different dealerships from very small to very large in the past few years, and having come from a relatively large dealership myself, the subject of employee morale comes up more often than not. In some instances, management brings it up, while in others, management is unaware, blinded, or in denial that there is even an issue. One thing is for sure, low employee morale… Employee Morale and Performance

Written by Kemp Evans | kempevans@m5ms.com  | 205-603-1996 One of the best and most often overlooked ways of growing one’s business is to ask your current customers if they would be willing to recommend your staff and dealership with their family and friends. The sales departments have been doing an exceptional job in this area for decades. Still, most service departments neglect this resource and either sit and wait for their business to come to them… Are You Asking For The Referral?