Written by Perry Phillips “Oil, water, CSI, or profit – you need to drill down if you want it to come up.” If you’re looking for increases in CSI and/or profitability in the department (and who isn’t?), where is the first place you look? Usually, we start with some sort of report that provides Key Performance Indicators (KPIs) as defined by the department and/or the manufacturer. Some examples might be: Dealer Management System (DMS) Manufacturer… You Need to Drill Down if You Want it to Come UpRead More You Need to Drill Down if You Want it to Come Up
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Our personal experience in coaching fixed operations professionals gives us unique perspective. We work with service operations that range from 3 technicians to more than 150 technicians. Our client list spans the industry from individually owned dealerships to large, private, and publicly held operations. We serve as project managers with most of the major OEM brands.
Often, we throw out the word “Family” way too quickly and loosely in our advertising and our employee manuals. How do you make your employees feel like a valued team member? How do you retain employees? What is the turnover rate in your service department? All employees want to feel that they are a vital part of the department and the company. Are we keeping them informed of what is happening with the company? Are… Are Our Employees A Number Or A Family Member?Read More Are Our Employees A Number Or A Family Member?
by: Paul Berman We all know that finding and hiring Technicians these last few years can be like herding cats! Finding Technicians can be very difficult if not …downright defeating. But hey, stay fully engaged and keep plugging away! Don’t just wait until someone shows up or the phone rings. Hope is not a plan; it is a wish! Yes, it will cost time and money. Do you have an HR department? Are they fully… Recruiting TechniciansRead More Recruiting Technicians