State-of-the-Industry Ideas and Techniques Proven to Advance Performance.
Our personal experience in coaching fixed operations professionals gives us unique perspective. We work with service operations that range from 3 technicians to more than 150 technicians. Our client list spans the industry from individually owned dealerships to large, private, and publicly held operations. We serve as project managers with most of the major OEM brands.
Have you heard the saying, “What gets measured gets managed”? Peter Drucker, best known as the man who invented modern business management, is credited for coining that phrase. Mr. Drucker felt, if you cannot measure something, and know the results, you cannot possibly improve it. With that being said, I am continually surprised by the number of Service Managers I speak with who do not know what the actual inventory of their service department is,… Do You Track Your Service Department’s Inventory?
There’s a consensus in the industry that there’s a serious shortage of automotive technicians able to work on today’s advanced cars and trucks. Now, some analysts and experts say that simply recruiting more technicians will not help. Dealerships today are losing technicians too fast for recruitment to make up the emerging gap. The numbers are staggering. Two of the major domestic brands estimate there will be a need for 15,000 plus new technicians for their… Is Flat Rate Compensation Ruining Our Service Business?
This is Part 2 in a two-part article. View Part 1 >> Phase Out Parameters – Every part eventually reaches a sales level where it no longer makes economic sense to keep it in stock. Some people would like you to have certain parts “just in case” there’s a need for it, and with the debatable exception of some maintenance and campaign items this does not make sense. There are 2 primary criteria used to… How to say “Yes we have it” almost every time – Part 2
