Written By Joe Carroll We recommend all processes be written out using employee input for each step of the process. Once the process is written out and reviewed by all employees involved, we recommend training each employee on this process. After classroom training is completed observe and coach your employees daily. These processes should include: Determine what services will be completed in your express service department. Oil and filter change, tire rotations, tire balance, tire… Struggling with Express Service?Read More Struggling with Express Service?
State-of-the-Industry Ideas and Techniques Proven to Advance Performance.
Our personal experience in coaching fixed operations professionals gives us unique perspective. We work with service operations that range from 3 technicians to more than 150 technicians. Our client list spans the industry from individually owned dealerships to large, private, and publicly held operations. We serve as project managers with most of the major OEM brands.
Written by George Goldberg I visit quite a few dealers in the course of a year. What I find at times is that the challenge is not only prescribing a plan of action for the department after an evaluation for the department to become profitable, but simply how to just break even. (sometimes you have to crawl before you can walk) Before we begin: Service departments with manufacturers that use parts transfer sometimes seem to… Why Can’t I At Least Break Even?Read More Why Can’t I At Least Break Even?
By Joe Keagy: How do we properly coach advisors and technicians for continual improvement? As trainers and consultants, many of us have trained advisors and technical staff. We are invited into your dealership to install quality processes and help the staff implement them. Sometimes this takes several weeks of implementation. A quality consultant will follow up with the staff and management to ensure sustainment. Too many of us depend on one-time training to set the… Continued Sustainment on Service Department ChangesRead More Continued Sustainment on Service Department Changes