State-of-the-Industry Ideas and Techniques Proven to Advance Performance.
Our personal experience in coaching fixed operations professionals gives us unique perspective. We work with service operations that range from 3 technicians to more than 150 technicians. Our client list spans the industry from individually owned dealerships to large, private, and publicly held operations. We serve as project managers with most of the major OEM brands.
This is Part 3 in a three-part article. VII. Employee Satisfaction Surveys (ESI) Employee satisfaction surveys are becoming more common. The surveys are normally set up with questions that are specific to the employee’s department. Surveys may be set up with different scoring systems such as top box scores, a 1-to-5 rating or a 1-to-10 rating, depending on the dealer’s choice. General Factors Specific categories of questions must be set up depending on dealer preference.… Obtaining and Retaining Employees – Part 3
This is Part 2 in a three-part article. Concepts to Improve Communication and Assist in Retaining Employees It is important to utilize available concepts to improve communications. Using proven tools and practices assist in retaining employees: Job Descriptions Job descriptions are vital. Each position in the dealership must have a specific job description. A job description is a detailed list of duties and responsibilities. It is generally an outline of what is and what is… Obtaining and Retaining Employees – Part 2
This is Part 1 in a three-part article. Introduction Selecting the “right” employee is a challenge each employer faces when filling a position. This challenge has become greater in recent years due to lower levels of unemployment. Unemployment levels have a direct effect on the selection processas unemployment rates go down, so do the number of candidates from which to choose. The automotive industry has felt the impact of this changing environment. The industry demands… Obtaining and Retaining Employees – Part 1
