One of the challenges we face as Managers in the Automotive business is the lack of training on how to manage people. Most managers have worked hard at learning the business, and many have been promoted from within. With this new responsibility comes the component of leading people. I often see top performers fail at managing because of the lack of training in this category. Leading people and managing the business are not the same.… Blind AcceptanceRead More Blind Acceptance
Simply the Best Consulting & Coaching in Fixed Operations™
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Our personal experience in coaching fixed operations professionals gives us unique perspective. We work with service operations that range from 3 technicians to more than 150 technicians. Our client list spans the industry from individually owned dealerships to large, private, and publicly held operations. We serve as project managers with most of the major OEM brands.
As a consultant, I am privileged to work with many different clients from many different parts of this great country. Even though the clients and locations are different, it seems there is a certain call to action that happens in nearly all of them. Managers are told they need to “hold their people accountable”. Although it sounds pretty easy, what exactly does that mean? How do you do that? Often, in our zest for achieving… Accountability Begins With “A”Read More Accountability Begins With “A”
We have several financial Key Point Indicators (KPI). We use a DOC throughout the month to determine sales, gross, hours per repair order, and effective labor rates, but what tool do we have to really drill down when we see these KPI off our target? In the old days, the Dealer would tell the service manager to pull one hundred customer pay repair orders per advisor and determine what is going on. Does your service… What is going on in Service? Is it ROSEs?Read More What is going on in Service? Is it ROSEs?