This is Part 2 in a two-part article. View Part 1 >> Phase Out Parameters – Every part eventually reaches a sales level where it no longer makes economic sense to keep it in stock. Some people would like you to have certain parts “just in case” there’s a need for it, and with the debatable exception of some maintenance and campaign items this does not make sense. There are 2 primary criteria used to… How to say “Yes we have it” almost every time – Part 2Read More How to say “Yes we have it” almost every time – Part 2
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Our personal experience in coaching fixed operations professionals gives us unique perspective. We work with service operations that range from 3 technicians to more than 150 technicians. Our client list spans the industry from individually owned dealerships to large, private, and publicly held operations. We serve as project managers with most of the major OEM brands.
This is Part 1 in a two-part article. One of the most frustrating situations for any parts manager is to not have common parts that technicians need for a job that is in the shop. Not only do we miss out on the highest potential gross profit sale, but Service also stands to lose the labor they have invested in diagnosis, and we’re looking at another Special Order with all of its problems. Why does… How to say “Yes we have it” almost every time – Part 1Read More How to say “Yes we have it” almost every time – Part 1
This is Part 3 in a three-part article. View Part 1 | View Part 2 A means to emphasize the importance of insuring the quick turnaround of special-order parts would be to incorporate various incentives or penalties within the pay plans of service advisors and fixed operation managers. The considerations can take many different forms. Service advisor compensation additions for positive performance can include but are not limited to the following considerations. Motivational spiffs can… Developing Your Best Special-Order Parts Process – Part 3Read More Developing Your Best Special-Order Parts Process – Part 3