When I ask Service Managers what their quality process is they look at me like I have two heads. After gathering their thoughts, they say, “All rechecks go through the Service Manager.” Well this is too late. Fix it right scores are not just the Technician’s responsibility. It starts with the appointment and continues through the follow-up process. What is our process before the vehicle comes back? During the appointment process when discussing the primary… What is your Quality Process?Read More What is your Quality Process?
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Our personal experience in coaching fixed operations professionals gives us unique perspective. We work with service operations that range from 3 technicians to more than 150 technicians. Our client list spans the industry from individually owned dealerships to large, private, and publicly held operations. We serve as project managers with most of the major OEM brands.
In previous articles we asked the question: “Are you sure that what you think you have in Parts Inventory Value is correct?” Since most dealerships today have more Net Working Capital invested in their parts inventory than anywhere else in the business, it’s time to treat it like the valuable asset it is and not treat it like a dusty library in the back of the building. You get what you pay for… There are… The Parts Team – Is Yours Ready For Game Time?Read More The Parts Team – Is Yours Ready For Game Time?
Technician Production Let’s imagine you take trip to a destination you have never been. You embark on this journey without any sense of the direction or even a map to show you how to get there. This same type of situation occurs in a large majority of service departments every day. The service staff shows up for work without any goals or narrative of what defines a good day. What is technician production? Technician production… Do You Have a Goal? “Let’s Talk Production”Read More Do You Have a Goal? “Let’s Talk Production”