This is Part 2 in a two-part article. View Part 1 >> Are We Competitive? We often work with clients to create Maintenance Menus. During this process we ask the Service Manager to provide a list of commonly performed services. We review current charges for the services, the contribution of parts and labor, and the flat rate times technicians are paid. More often than not, these services yield lower than average gross margins. In some… Is Your Express Department Quick? Convenient? and Competitively Priced? – Part 2Read More Is Your Express Department Quick? Convenient? and Competitively Priced? – Part 2
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Our personal experience in coaching fixed operations professionals gives us unique perspective. We work with service operations that range from 3 technicians to more than 150 technicians. Our client list spans the industry from individually owned dealerships to large, private, and publicly held operations. We serve as project managers with most of the major OEM brands.
This is Part 1 in a two-part article. Years ago, I recall a conversation with a Service Manager about starting a Quick Lube Department. His thought was that if he could have a department that was focused on light maintenance, he could offer his customers quick, convenient, competitively priced services that would keep them from defecting to the aftermarket. It was a great idea in theory but unfortunately, there were unforeseen challenges. The store was… Is Your Express Department Quick? Convenient? and Competitively Priced? – Part 1Read More Is Your Express Department Quick? Convenient? and Competitively Priced? – Part 1
As I travel from state to state working with dealerships of all kinds, one of the most common questions asked of me is “You got any good service advisor pay plans?” Ultimately it always seems to come down to a couple reasons. Either the dealer’s current plans don’t seem to be motivating their advisors to perform at a desired level, or the dealer has difficulty getting the pay plans to pay what they want them… Got Any Good Service Advisor Pay Plans?Read More Got Any Good Service Advisor Pay Plans?