Technician Production Let’s imagine you take trip to a destination you have never been. You embark on this journey without any sense of the direction or even a map to show you how to get there. This same type of situation occurs in a large majority of service departments every day. The service staff shows up for work without any goals or narrative of what defines a good day. What is technician production? Technician production… Do You Have a Goal? “Let’s Talk Production”Read More Do You Have a Goal? “Let’s Talk Production”
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Our personal experience in coaching fixed operations professionals gives us unique perspective. We work with service operations that range from 3 technicians to more than 150 technicians. Our client list spans the industry from individually owned dealerships to large, private, and publicly held operations. We serve as project managers with most of the major OEM brands.
In my visits to our clients, there is an ongoing trend that over the last few years seems to have become more prevalent than ever. The introduction of new technologies, the complication of OEM requirements, the increased demands from customers, and the lack of Manager training all seem to be contributing to this as well. What is it? Well its complexity in our processes. Now don’t get me wrong! Our business is an extremely complex… Why Do You Do, What You Do, The Way You Do It?Read More Why Do You Do, What You Do, The Way You Do It?
Sometimes the simplest things are the hardest. People are people all over the country. We all want and need people in our lives that build us up. Who show us something new. Who can help us improve our current situation. We all strive for greatness every day in the things we do. We need and want encouragement for the daily things we do every day. This can be very important for employee morale. What I… Building Relationships with Your EmployeesRead More Building Relationships with Your Employees