State-of-the-Industry Ideas and Techniques Proven to Advance Performance.
Our personal experience in coaching fixed operations professionals gives us unique perspective. We work with service operations that range from 3 technicians to more than 150 technicians. Our client list spans the industry from individually owned dealerships to large, private, and publicly held operations. We serve as project managers with most of the major OEM brands.
This is Part 4 in a four-part article. Self-Service Parts Area A self-service area could yield increased technician productivity due to a reduction in wait time at the technician parts counter. In interviews, many technicians will evidence the frustrations that occur by having to wait for the simplest of parts. They will say things like, “All I needed was a set of six-cylinder spark plugs and I had to wait 15 minutes.” Maybe it was… Alternatives to a Parts Back Counter – Part 4
This is Part 3 in a four-part article. Consignment Cabinets In the early 1980’s, Toyota Motor Sales USA developed a process of utilizing parts consignment cabinets to stimulate wholesale parts sales. It was referred to as the “STAR” program. This program was designed for a multitude of reasons, but there were two particular issues that were addressed: There was a concern that there were a large number of non-franchised repair facilities performing repairs and services… Alternatives to a Parts Back Counter – Part 3
This is Part 2 in a four-part article. III. Pre-Pulling Parts The first question posed in connection with any change in operational dynamics is “Why?” What benefit can we expect to derive from this process? The pre-pulling of parts for technicians appears to have at least three basic benefits: It will almost certainly reduce technician “lost time” at the parts counter. Most technicians, when asked, will estimate this lost time factor to be at least… Alternatives to a Parts Back Counter – Part 2
