State-of-the-Industry Ideas and Techniques Proven to Advance Performance.
Our personal experience in coaching fixed operations professionals gives us unique perspective. We work with service operations that range from 3 technicians to more than 150 technicians. Our client list spans the industry from individually owned dealerships to large, private, and publicly held operations. We serve as project managers with most of the major OEM brands.
Written by Joe Keagy | 267-897-5364 | joekeagy@m5ms.com | How often do we have an employee not last an entire year? I’ve found that in some cases we haven’t given that employee the proper training. I’ve also found that many employees received little to no feedback on their performance. As a young service advisor in the 90’s I found myself frustrated by this also. Rarely did I receive feedback on my performance unless it was… Preparing New Advisors
Written by Ruth Tomczyk | 305-389-2586 | ruthtomczyk@M5MS.com | The current situation regarding the COVID-19 outbreak is scary. Travel bans, shutdowns, and closures have us reeling. How do we cope? How do we help our people deal with the unknown and the fear that is all around us? I am not a health expert or scientist. But to me, the first order of business is this: Don’t panic. Take actions to protect yourself, your employees… Are We Ready?
Written by Julian Armijo | julianarmijo@m5ms.com | 505-991-3296 Having visited many different dealerships from very small to very large in the past few years, and having come from a relatively large dealership myself, the subject of employee morale comes up more often than not. In some instances, management brings it up, while in others, management is unaware, blinded, or in denial that there is even an issue. One thing is for sure, low employee morale… Employee Morale and Performance
