Written by Perry Phillips What is the definition of “express” (service)? One definition found in the Cambridge Dictionary is: “Existing for the purpose of doing something quickly.” This definition would seem to fit with the Manufacturer and Dealership goals of providing a service that customers want, leading to higher retention rates and profitability. Our customers have told us what is important to them both verbally and through survey responses. Common wants and needs from responses… Are Your Express Operations Truly “Express?”

Written by David Dietrich (This is Part 3 of a three-part series: View Part 1 | View Part 2 ) XII. Develop Follow-up Letters Even though most BDC communication will be on the phone and immediate, there will be at times the need to correspond with a customer through the mailer or even e-mail. When designing your mailers, give thought to them being professional, attractive, and have an eye-catching appearance. Basically, avoid it looking like… Are You Considering a Business Development Center for Fixed Operations? – Part 3

Written by David Dietrich (This is Part 2 of a three-part series: View Part 1 | View Part 3 ) VII. Appointment Methods There are many ways to determine the number of appointments to set on any given day. There are “scientific” ways and ways that seemly have no rhyme or reason. It is important to have an accurate way to ensure that you do not overbook one day and underbook the next. In one… Are You Considering a Business Development Center for Fixed Operations? – Part 2