State-of-the-Industry Ideas and Techniques Proven to Advance Performance.
Our personal experience in coaching fixed operations professionals gives us unique perspective. We work with service operations that range from 3 technicians to more than 150 technicians. Our client list spans the industry from individually owned dealerships to large, private, and publicly held operations. We serve as project managers with most of the major OEM brands.
Technician Production Let’s imagine you take trip to a destination you have never been. You embark on this journey without any sense of the direction or even a map to show you how to get there. This same type of situation occurs in a large majority of service departments every day. The service staff shows up for work without any goals or narrative of what defines a good day. What is technician production? Technician production… Do You Have a Goal? “Let’s Talk Production”
Do you wonder what it is that sets apart the best dealership service departments from the rest? There are thousands of dealership service departments and tens of thousands of different practices. So, what makes the most successful dealerships, well, “Successful”? Process Successful dealerships have created processes that drive the culture of the entire service department. This guarantees that the customer will be talked to and handled in the exact same way regardless of who they… The Best of the Best
When I was a young manager, and I found myself frustrated with the performance of my team, I quickly blamed those members on my team. If they were not giving me what I expected from them, it must be their fault, right? I continued with that line of reasoning for quite some time. I found myself more and more frustrated with certain (underperforming) employees and when those employees were no longer working for me, I… Unhappy With Employee Performance?
