Stronger Long-Term Profits Through Better Customer Experiences and Increased Efficiency
M5's consulting involves a four-day, in-dealership assessment targeting key areas like Sales, Gross Profit, Customer Retention, and Production Control. The goal is to enhance assets, address liabilities, and present a tailored improvement plan during an exit meeting, outlining techniques for boosting dealership net profit along with financial projections.
M5 prioritizes "Customer Experience Management" for growth, focusing on Sales to Service "Hand Off," Verbal and Non-Verbal Communication, Point-of-Sales Selling, and Active Delivery. This involves managing expectations, refining interactions, and emphasizing effective communication methods.
M5 offers comprehensive fixed operations management training, focusing on financial planning, expense control, logistics, personnel management, and marketing. Our programs aim to boost net profit and improve key performance indicators, emphasizing effective strategies for customer retention and satisfaction.
General Manager - Glanzmann Subaru
"M5 has transformed our service department, developing higher-quality technicians, improving our fixed rate the first time, and boosting overall satisfaction with repairs. The focus on specific metrics has positively impacted shop morale and the entire team."
General Manager - Jenkins Subaru-Hyundai
"They've helped us out literally from the ground up, and now it's really performing the way that it should be."
Service Director - Austin Subaru
"M5 is a great organization. Since their training, the impact on our shop is palpable. Stress levels are down, and the added process and organization have been tremendous. The advisors are less stressed, vehicles move through the shop quicker, and there's an overall relief in the atmosphere."
General Manager - Terry Subaru
"It's been very surprising to me because, you know, over the years I've been here 28 years now, and over that time, we've seen different companies come in and help us, and they all move the needle. But I don't know that I've ever had an experience like I have with M5 where they move the needle at the level that these guys have, and in a very smooth manner as well."
General Manager - Glanzmann Subaru
"M5 has transformed our service department, developing higher-quality technicians, improving our fixed rate the first time, and boosting overall satisfaction with repairs. The focus on specific metrics has positively impacted shop morale and the entire team."
General Manager - Jenkins Subaru-Hyundai
"They've helped us out literally from the ground up, and now it's really performing the way that it should be."
Service Director - Austin Subaru
"M5 is a great organization. Since their training, the impact on our shop is palpable. Stress levels are down, and the added process and organization have been tremendous. The advisors are less stressed, vehicles move through the shop quicker, and there's an overall relief in the atmosphere."
General Manager - Terry Subaru
"It's been very surprising to me because, you know, over the years I've been here 28 years now, and over that time, we've seen different companies come in and help us, and they all move the needle. But I don't know that I've ever had an experience like I have with M5 where they move the needle at the level that these guys have, and in a very smooth manner as well."
We specialize in enhancing parts, service, and collision center operations for dealerships, OEMs, and corporate clients.
Our team has extensive experience in all aspects of fixed operations management.
We offer clients proven techniques and concepts that have a track record of success.
We believe in customizing solutions for each client, recognizing that there's no one-size-fits-all approach in fixed operations.
We empower clients to choose the techniques and solutions that best fit their unique needs and situation.
Our coaching experience provides us with in-depth knowledge of the fixed operations industry.
We work with service operations of varying sizes, from small teams to large operations with over 150 technicians.
We have served both individually owned dealerships and large private or publicly held operations.
We have acted as project managers for programs related to major OEM brands.
We challenge the status quo to find better ways of operating in fixed operations, ultimately striving for improved performance.
