Simply the Best Consulting & Coaching in Fixed Operations™

State-of-the-Industry Ideas and Techniques Proven to Advance Performance.

    Our personal experience in coaching fixed operations professionals gives us unique perspective. We work with service operations that range from 3 technicians to more than 150 technicians. Our client list spans the industry from individually owned dealerships to large, private, and publicly held operations. We serve as project managers with most of the major OEM brands.

    Is Flat Rate Compensation Ruining Our Service Business?

    There’s a consensus in the industry that there’s a serious shortage of automotive technicians able to work on today’s advanced cars and trucks. Now, some analysts and experts say that simply recruiting more technicians will not help. Dealerships today are losing technicians too fast for recruitment to make up the emerging gap. The numbers are staggering. Two of the major domestic brands estimate there will be a need for 15,000 plus new technicians for their… Is Flat Rate Compensation Ruining Our Service Business?

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    How to say “Yes we have it” almost every time – Part 2

    This is Part 2 in a two-part article. View Part 1 >> Phase Out Parameters – Every part eventually reaches a sales level where it no longer makes economic sense to keep it in stock.  Some people would like you to have certain parts “just in case” there’s a need for it, and with the debatable exception of some maintenance and campaign items this does not make sense. There are 2 primary criteria used to… How to say “Yes we have it” almost every time – Part 2

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    How to say “Yes we have it” almost every time – Part 1

    This is Part 1 in a two-part article. One of the most frustrating situations for any parts manager is to not have common parts that technicians need for a job that is in the shop. Not only do we miss out on the highest potential gross profit sale, but Service also stands to lose the labor they have invested in diagnosis, and we’re looking at another Special Order with all of its problems. Why does… How to say “Yes we have it” almost every time – Part 1

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