M5 does a lot. We continue to do service advisor and service manager workshops, in-store training, in-store consulting, financial analysis, and OEM work. But what we are best known for is our in-store assessments. What is an in-store assessment, you ask?
Service Managers and Directors hardly ever slow down during the day. They are putting out fires, tracking the month, and handling customers and employees. It’s often difficult to see the forest through the trees in such a hectic environment. Advisors are doing their own thing, and we are just trying to get through the day. That’s where we come in.
During a 4-day assessment, we come in with one focus: how can we help you improve? Often, we visit a client for an assessment and find that the manager isn’t tracking production, doesn’t have goals for their technicians or advisors, and is constantly in the office doing the latest thing. I know because I was one of them.
Filing reports and processing analytics all day does not allow us to focus on the important things, such as coaching our advisors and technicians and building relationships with our customers. When we focus on our people and our customers, we not only build customer retention, but we also build employee retention and that is the key to profitability.
What we do (not limited to):
- We will analyze growth over a 3-year span and identify opportunities.
- We will interview your employees and ask them what a “good day” is.
- We will obtain feedback from them on how we can improve.
- We will install a ROSE+ free trial and show your managers where opportunities lie.
- We will do a competitive survey of the area to determine pricing opportunities.
- We will interview your managers to see where they need guidance or training.
- We will evaluate the written or spoken processes for the service department and make recommendations.
- We will perform a repair order analysis.
- We will develop a proforma for you (here is where we are, and here’s where we can get to based on our recommendations).
- We will supply a written report and lead an executive meeting at the end of the week with our findings.
Clients who have had assessments and invited us to return and implement our recommendations have had huge gains in productivity, employee and customer satisfaction, and retention. They have enjoyed simple, written, and trained-on processes and have increased their net profit dramatically.
We increase profits the ethical way, not by jacking up all your prices and taking credit for the win as other companies do. We ethically install agreed-upon processes and pricing and train all personnel on how to maximize them. We make maintenance menus and train advisors the old-fashioned way by presenting a paper menu and showing up-front pricing.
We use ROSE+ to track and manage your ELR and line items per RO. We advise and coach on performance. Most importantly, we build long-lasting relationships with your staff, and we all have fun doing it.
Give us a call and schedule your assessment today. We have availability for Quarter 4 of 2025.
Elevate your Fixed Operations department with our custom-tailored solutions. Our team offers in-depth assessments and specialized training programs, crafting strategies designed specifically to boost efficiency, maximize customer retention, and ensure long-term profitability. We’ll work closely with you to identify areas for improvement and implement targeted solutions that drive sustainable growth for your business.
