At M5 Management Services, Inc. we believe that all Fixed Operations should built on a foundation of customer service and retention, for true long-term profitability.
Imagine your fixed operations firing on all cylinders.
Elevate your fixed operations with M5. Our tailored solutions optimize service, parts, and collision centers for enhanced efficiency, customer loyalty, and profitability. Partner with us to turn growth opportunities into realities and transform your dealership from average to outstanding.
The future you want is now within reach!
M5's consulting involves a four-day, in-dealership assessment targeting key areas like Sales, Gross Profit, Customer Retention, and Production Control. The goal is to enhance assets, address liabilities, and present a tailored improvement plan during an exit meeting, outlining techniques for boosting dealership net profit along with financial projections.
Service Advisor Training
M5 prioritizes "Customer Experience Management" for growth, focusing on Sales to Service "Hand Off," Verbal and Non-Verbal Communication, Point-of-Sales Selling, and Active Delivery. This involves managing expectations, refining interactions, and emphasizing effective communication methods.
Interactive Management Coaching
M5 offers comprehensive fixed operations management training, focusing on financial planning, expense control, logistics, personnel management, and marketing. Our programs aim to boost net profit and improve key performance indicators, emphasizing effective strategies for customer retention and satisfaction.