Unlock Your Dealership’s True Potential with M5 University
Imagine a dealership where every team member—from service advisors to porters—operates at their absolute best, creating a seamless, unforgettable customer experience.
At M5 University, we don’t just offer training; we provide a transformational journey tailored to the unique demands of the automotive industry. Whether you’re seeking to boost service advisor performance, turn porters into brand ambassadors, or elevate cashiers into customer service stars, M5U equips your team with the skills, confidence, and certifications to excel.
Ready to drive your dealership to new heights? Dive into M5 University and discover how we turn everyday teams into industry-leading professionals.
Your success is always our top priority!
Our Course Offering
Service Advisor Certification Series
Ready to transform your service lane into a guest experience haven?
This 10-course series unlocks the secrets of exceptional service, guiding you from first interaction to final farewell. Dive into the drivers of guest satisfaction, master best practices, and learn to deliver a world-class experience, every time, with every guest.
Best Practices for Group Leaders
Tired of juggling technicians, deadlines, and quality control?
Master the art of leading a winning team with our Group Leader training! This comprehensive course dives deep into best practices for dispatch, communication, meetings, and even motivating and counseling your technicians.
Charm School for Service Advisors
Turn angry customers into loyal fans with the magic of great manners!
This masterclass unlocks the secrets of exceptional customer service, from crafting winning first impressions to navigating tricky situations with grace. Learn communication skills that charm on the phone, in emails, and even texts.
Service Drive Personnel Job Excellence for Porters
Tired of juggling a whirlwind of tasks in the service drive?
Master the art of exceeding guest expectations and setting the stage for a stellar experience, from the first friendly greeting to the final satisfied smile. This course series equips you with the tools to conquer any task, retain every guest, and thrive in the heart of the dealership.
Service Drive Personnel Job Excellence for Cashiers
Want to be the cashier who turns “just okay” into “WOW!”?
This course unlocks the secrets of service excellence for even the busiest dealership environment. Master customer-wowing skills, flawless payments, and calm handling of any situation – even unhappy guests.
Increasing Menu Sales
Ditch the car care confusion!
Empower your service team to be trusted advisors, guiding customers through essential maintenance with clear, valuable information. No more mystery miles, just empowered drivers and thriving dealerships.
Elevating Fixed Operations Training with M5 University
At M5 University, we identified a critical gap in training within the automotive industry and created a solution that truly empowers teams. From cashiers to porters, our online training programs are designed to ensure every team member is equipped with the skills and confidence to deliver exceptional customer experiences.
Whether you’re a Service Advisor, Fixed Operations Director, or General Manager, M5 University offers targeted, effective learning that meets the real-world challenges of today’s dealerships.
Watch the video to learn how M5 University is transforming fixed operations through innovative, practical training solutions.
Flexible Training Packages to Fit Your Needs
M5 University offers training packages designed to grow with your team. Choose from 5-seat, 15-seat, or 30-seat options, giving you the flexibility to provide access to the right number of team members. Each “seat” grants a user full access to our industry-leading training programs, helping your staff develop the skills to excel. Scale up as your team grows—training has never been this simple!
5 Seats
$999
Per Year
15 Seats
$1,999
Per Year
30 Seats
$2,999
Per Year
