• M5 Staff Photo
  • Lee Harkins
  • Lee, Rick and Dave
  • Lee, Rick and Dave Talking

Welcome!

M5™ is a performance improvement coaching firm that specializes in advancing fixed operations of auto dealerships around the world. Our website is a great venue to view our company’s goals, objectives, and philosophy in serving our clients.One of our main goals is providing state-of-the-industry ideas and techniques enabling our clients to advance their level of performance in fixed operations. Be sure to visit "Meet Our Staff" to view our greatest asset: our people! Our professional team knows how to effect positive change and they do it with a high level of passion and enthusiasm.

Tip of the Week: Google Drive

In this series we give you small tips to improve your Fixed Operations department.

The Other 3 C's

 mike-knapp-newsletterAnybody that has been in this industry knows the basic 3 C’s of a repair order. This is how the service department primarily functions. Concern or Complaint is the reason the car is here. Cause is what happened or why it happened. Correction is what we did to fix it. However, there are 3 more little known C’s that can really make a difference in your service department. They can be the difference between success and failure. These other 3 C’s are hardly known, seldom talked about and rarely practiced. The difference between a very successful service department and a not-so-successful one is the balance and possession of all three and to be able to execute them and maintain them at all times. They are as follows:

Commitment, Communication, and Consistency

Read more...

Tip of the Week: Be a Farmer, Not a Hunter

In this series we give you small tips to improve your Fixed Operations department.

The Next Level

stan ribeiro newsletterWe have been blessed to have worked with stores during our collective automotive careers that were managed by brilliant businessman, with strict conviction and foresight into our industry. We gather these experiences and create ways to accomplish your goals. One of the greatest lessons learned was simply "You cannot manage what you do not measure". That being said, let’s think of a few things we can measure. Effective labor rates (ELR), hours per repair order (H/RO), cost to produce a dollar (CPD), and proficiency percentage (PROF%). There are many calculations we can do to help us monitor, maintain and enhance our skill levels.

Read more...

Tip of the Week: 3 Must Haves of a Successful Service Department - Communication

In this series we give you small tips to improve your Fixed Operations department.

 

More Articles...

  1. Why You Need a Comprehensive Evaluation
  2. Tip of the Week: 3 Must Haves of a Successful Service Department - Accountability
  3. Recalls - A Blessing or a Curse?
  4. Tip of the Week: 3 Must Haves of a Successful Service Department

Contact M5

Address:
M5 Management Services, Inc.
985 Yeager Parkway
Pelham, AL 35124

Office Phone:
(205) 358-8717

Fax Number:
(888) 416-3680

Receive our Newsletter!

subscribe now

Newsletter-Sign-Up
Scan to Subscribe!

M5 in Social Media!

Do you like M5?

"Like" us on Facebook,  "Follow" us on Twitter, and "Subscribe" to us on YouTube.

facebooktwitteryoutube