This is Part 1 in a three-part article. Be sure to check back next week for Part 2. Introduction Within our service operations, we are always looking for ways to improve managing our operations and how to better structure them for success. How do we position ourselves for success, without falling prey to increased daily tasks? The answer is utilizing techniques that create structure and processes that allow us to better manage our departments. Appropriate… Structured vs. Operational Management – Part 1Read More Structured vs. Operational Management – Part 1
Simply the Best Consulting & Coaching in Fixed Operations™
State-of-the-Industry Ideas and Techniques Proven to Advance Performance.
Our personal experience in coaching fixed operations professionals gives us unique perspective. We work with service operations that range from 3 technicians to more than 150 technicians. Our client list spans the industry from individually owned dealerships to large, private, and publicly held operations. We serve as project managers with most of the major OEM brands.
We have several financial Key Point Indicators (KPI). We use a DOC throughout the month to determine sales, gross, hours per repair order, and effective labor rates, but what tool do we have to really drill down when we see these KPI off our target? In the old days, the Dealer would tell the service manager to pull one hundred customer pay repair orders per advisor and determine what is going on. Does your service… What is going on in Service? Is it ROSEs?Read More What is going on in Service? Is it ROSEs?
The practice of welcoming the New Year with a ball drop began over 100 years ago in New York City with a 700 pound ball built from iron and wood. It is based on the now obsolete 19th century practice of using time balls mounted from observatories to help ship navigators keep accurate time. Dropping a ball is now a wide spread occurrence on New Year’s Eve across the country. While it is the most… Don’t Start the New Year by Dropping the BallRead More Don’t Start the New Year by Dropping the Ball