Roll the calendar back ten or twelve years…we were all younger and better looking, right? What else was different? Warranties were shorter; vehicle quality was relatively poor (compared to today’s standards), global competition was much less and internet communication was in its infancy. New vehicle customers kept their vehicles three to four years then traded. This was the period that I will refer to as the three-year business model. The customer buys a new vehicle,… Are You and Your Staff Living the Three-Year Business Model?Read More Are You and Your Staff Living the Three-Year Business Model?
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Our personal experience in coaching fixed operations professionals gives us unique perspective. We work with service operations that range from 3 technicians to more than 150 technicians. Our client list spans the industry from individually owned dealerships to large, private, and publicly held operations. We serve as project managers with most of the major OEM brands.
Do you need/want more production? Do you want to be more profitable? Do you want increased customer retention? Do you want greater customer satisfaction? If you answer yes to any or all these questions, then your service department may be a perfect candidate for implementing alternative schedules. What are alternative schedules? Alternative schedules are departmental structures that allow our service departments to be open more hours with a full staff while offering our employees more time… Your Schedule; Are You Getting the Most Out of Your Department?Read More Your Schedule; Are You Getting the Most Out of Your Department?
Have you ever heard anyone in your shop or your service lane say, “No thank you, I make enough?” The answer is, probably not. The truth, to coin a phrase, is that actions speak louder than words. It is being said daily by many of our Technicians, Advisors, and even Managers. Most of us experience this and cannot understand why it occurs. The reality is that it occurs because we allow it to happen. When… No Thank You, I Make EnoughRead More No Thank You, I Make Enough