M5™ is a performance improvement coaching firm that specializes in advancing fixed operations of auto dealerships around the world. Our website is a great venue to view our company’s goals, objectives, and philosophy in serving our clients.One of our main goals is providing state-of-the-industry ideas and techniques enabling our clients to advance their level of performance in fixed operations. Be sure to visit "Meet Our Staff" to view our greatest asset: our people! Our professional team knows how to effect positive change and they do it with a high level of passion and enthusiasm.
We're happy to announce that we've started work on our new office location! Please click the image below to see the progress gallery on our Facebook page!
Have you considered that your dedicated service advisor for quick oil changes is generally your least trained employee and spends the most time with your knowledgeable customers. Whose choices and opinions can have a dramatic impact on the bottom line? Now ask yourself how is your customer satisfaction?
In this series we give you small tips to improve your Fixed Operations department.
Over the last several years working with parts and service managers, this question always seems to arise...Why should we even worry about stocking and selling tires? Every parts and service manager should always strive to be a customer’s one-stop automotive solution center.