Simply the Best Consulting & Coaching in Fixed Operations™

State-of-the-Industry Ideas and Techniques Proven to Advance Performance.

    Our personal experience in coaching fixed operations professionals gives us unique perspective. We work with service operations that range from 3 technicians to more than 150 technicians. Our client list spans the industry from individually owned dealerships to large, private, and publicly held operations. We serve as project managers with most of the major OEM brands.

    Non Stock Parts Are Critical To The Health Of Your Investment – Part 1

    This is Part 1 in a two-part article. Be sure to check back next week for Part 2. I know, everyone focuses on the quality of the stocking Investment, but where do you think those part numbers came from? More to the point Non Stock (NS) parts are an integral part of Inventory Management. Consider for a moment: Typically 20% or more of your sales come from NS parts every month in dollars. When we… Non Stock Parts Are Critical To The Health Of Your Investment – Part 1

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    Are We Really Open On Saturdays?

    In the many dealerships that that I have had the opportunity to visit and work with over the years, there always seems to be the same ongoing challenge in most of them: Saturday hours. Let’s take a look at some of the challenges: Should we be open and what should our hours be? Saturday staffing What type of work is scheduled? Should we be open and what should our hours be? The quick answer is…yes.… Are We Really Open On Saturdays?

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    Can’t Was Killed in The Battle of Try

    Anytime I hear the word “Can’t” I am reminded of two famous quotes from a couple of people who have had a profound influence on my philosophy. One is attributed to Henry Ford, who proclaimed: “Whether you think you can, or you think you can’t – you’re right.” The other is from “Liz” Sergent; a veteran of the “Battle of Try”, who personally witnessed the demise of “Can’t” and would swear to it anytime myself,… Can’t Was Killed in The Battle of Try

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