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  • Lee Harkins
  • Lee, Rick and Dave
  • Lee, Rick and Dave Talking

Welcome!

M5™ is a performance improvement coaching firm that specializes in advancing fixed operations of auto dealerships around the world. Our website is a great venue to view our company’s goals, objectives, and philosophy in serving our clients.One of our main goals is providing state-of-the-industry ideas and techniques enabling our clients to advance their level of performance in fixed operations. Be sure to visit "Meet Our Staff" to view our greatest asset: our people! Our professional team knows how to effect positive change and they do it with a high level of passion and enthusiasm.

Tip of the Week: 3 Must Haves of a Successful Service Department

In this series we give you small tips to improve your Fixed Operations department.

Yes...They Spell That F-R-A-U-D

Bruce NewsletterFraud is defined as “wrongful or criminal deception intended to result in financial or personal gain”. Wow, that sounds scary!! There must be checks and balances in place in any business to keep the employees honest. Fraud can take on several different forms within a service or parts department. In this article I will be addressing the service department.

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Tip of the Week: Advisors as Cashiers

In this series we give you small tips to improve your Fixed Operations department.

The Customer and The Car

Adam Wright Newsletter"Of all the things I’ve done, the most vital is coordinating those who work with me and aiming their efforts at a certain goal.”

 -Walt Disney

 Disney operated in a different time and environment than those of us on the front lines of a dealership service department, but the point still rings true.  Getting people to work together is the most important aspect of continuing to churn out a high quality product over a long period of time.

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Tip of the Week - Sales to Service Handoff

In this series we give you small tips to improve your Fixed Operations department.

More Articles...

  1. How Do You Change Your Culture?
  2. Tip of the Week: Courtesy Inspections for Every Customer?
  3. Empowering Your Employees - "The Group Thing"
  4. Tip of the Week: Are Your Customers Complainers?

Contact M5

Address:
M5 Management Services, Inc.
985 Yeager Parkway
Pelham, AL 35124

Office Phone:
(205) 358-8717

Fax Number:
(888) 416-3680

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