In this series we give you small tips to improve your Fixed Operations department.
The big Question that I have been constantly hearing from Service Managers all over, lately is; “Do you know any good Technicians looking for work?” It seems that the career of an “Automotive Technician” is becoming more & more of a dying breed. With the veteran techs being on the verge of retirement & the newer generational career paths swaying more on technology based careers, Automotive Dealers of today need to find new ways of making the position an Automotive Technician more attractive.
Most Service Advisors offer a promised time to every customer when they leave their vehicle at the dealership for service. More often than not, the same Services Advisors when dealing with a customer waiting at the dealership just send them to the Customer Lounge stating that I’ll call you when your vehicle is ready.