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A new innovation of performing repair order surveys...stay tuned.

Tip of the Week: More Than Just a Car Dealer

In this series we give you small tips to improve your Fixed Operations department.

Maintaining Your Backstage

gary williams newsletterThe big Question that I have been constantly hearing from Service Managers all over, lately is; “Do you know any good Technicians looking for work?” It seems that the career of an “Automotive Technician” is becoming more & more of a dying breed. With the veteran techs being on the verge of retirement & the newer generational career paths swaying more on technology based careers, Automotive Dealers of today need to find new ways of making the position an Automotive Technician more attractive.

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Promised Times for Waiting Customer

jerry clark newsletterMost Service Advisors offer a promised time to every customer when they leave their vehicle at the dealership for service. More often than not, the same Services Advisors when dealing with a customer waiting at the dealership just send them to the Customer Lounge stating that I’ll call you when your vehicle is ready.

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Tip of the Week: Google Drive

In this series we give you small tips to improve your Fixed Operations department.

More Articles...

  1. The Other 3 C's
  2. Tip of the Week: Be a Farmer, Not a Hunter
  3. The Next Level
  4. Tip of the Week: 3 Must Haves of a Successful Service Department - Communication

Contact M5

Address:
M5 Management Services, Inc.
985 Yeager Parkway
Pelham, AL 35124

Office Phone:
(205) 358-8717

Fax Number:
(888) 416-3680

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