Simply the Best Consulting & Coaching in Fixed Operations™

State-of-the-Industry Ideas and Techniques Proven to Advance Performance.

    Our personal experience in coaching fixed operations professionals gives us unique perspective. We work with service operations that range from 3 technicians to more than 150 technicians. Our client list spans the industry from individually owned dealerships to large, private, and publicly held operations. We serve as project managers with most of the major OEM brands.

    Managing ATTITUDE! – Part 2

    This is Part 2 in a two-part article. What do you listen to on your way to work? Many successful people will create playlists loaded with positive, uplifting music and listen to them on their morning commute. This is a great way to start out your day with a positive attitude! This is what I’m thinking about when I say eliminate your negative influences. I am starting to see more and more service managers’ offices… Managing ATTITUDE! – Part 2

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    Managing ATTITUDE!

    Have you ever run across an employee at a retail establishment that you can tell doesn’t want to be doing what he or she is doing? They just “have a bad attitude”. Well, they weren’t necessarily born this way. In fact, it probably took a certain amount of time and effort to develop this attitude of “I don’t want to be here”! So how did this occur, and how can I as a manager prevent… Managing ATTITUDE!

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    Defining and Reconciling Work in Process – Part 2

    This is Part 2 in a two-part article. View Part 1 End-of-Month Reconciliation The service manager/director must locate and list all repair orders with time paid to technicians but not yet processed.  These documents may be in several locations, including the following: At the cashier’s office waiting for the customer to pick up the vehicle and pay the bill. With the dispatcher. At the shop parts counter. With the warranty clerk/administrator. In a technician’s tool… Defining and Reconciling Work in Process – Part 2

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