Every other week we’ll “Flashback” to an early article that we’ve run in the past. This was the article that we ran in our very first newsletter back on 08/11/10. I had the opportunity to speak at a recent OEM-sponsored parts and service meeting, I was pumped to see the number of people smiling again! What a welcome sight. We have a lot to be thankful for, and at the same time must look back… Flashback: The Lessons from the PastRead More Flashback: The Lessons from the Past
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Today’s Dealership should really consider the needs of the stay-at-home parent with small children. Are you missing this opportunity? We need to ask ourselves, do we provide an inviting environment for not only the parent, but also the children? If we think about it, bringing children, much less small children, to a dealership’s service department and asking them to wait for hours is nothing short of being tremendously stressful. This stress is not just felt… Don’t Neglect the Stay-at-Home ParentRead More Don’t Neglect the Stay-at-Home Parent
To answer that question, first we must look at why it was started in the first place. Did you start a BDC for any of these reasons? Help the Service Advisors answer the phone? Make service appointments? Answer the incoming calls? Sales BDC was working well, so let’s do the same with Service? Whatever the reason was, at some point in time, a manager was looking at all the expenses it was costing their department… Why Do Service BDC’s Fail?Read More Why Do Service BDC’s Fail?