• M5 Staff Photo
  • Lee Harkins
  • Lee, Rick and Dave
  • Lee, Rick and Dave Talking

M5 will be at the NADA Convention 2015!


Please join us January 22-25 in booth 4251N at the 2015 NADA Convention in San Francisco, CA. We will have Lee Harkins, Dave Vaden and Rick Yanac on hand to help drive your Fixed Operations departments to success.

Booth 4251N

ROSE is here!


It is an indisputable fact that everything that happens within the walls of the Service department is tracked and controlled by the repair order. Most personnel in the department are paid directly or indirectly by what happens on the repair order. The repair order is so crucial, that what happens in the shop can be completely different than what is represented on the repair order. However, when that repair order is closed, and the charges are posted to accounting, there is a very good chance that, right or wrong, the result will show on the financial statement. With this in mind, it is important to know as accurately as possible, when and how the facts and figures become what they are.

When completing a manual repair order survey, time is not your friend. Given the task to accumulate repair orders, review them, document each item and tabulate the findings, it may require you to implement a new structured process just to get started.

Now there is a better way. It is M5’s Repair Order Survey Evaluation - ROSE.

Don't Settle!

Mike-Stein-newsletterHow much does it cost when we hire people out of desperation and they end up being the wrong person? It’s estimated that a bad hire can cost a company $60,000 to $120,000 depending upon the position and time spent at the business. 


Get Started in the Right Direction

Trace-Starr-newsletterAre you moving in the right direction?  With many dealers experiencing unprecedented growth due to increases in service business and manufacturer’s campaigns, service drives are overflowing.  Dealerships that previously did not have sound processes are accelerating in the wrong direction.


Our Customers Don't Buy Anything!

joe-carroll-newsletterI have heard this in almost every dealership I have been in around the United States.  I once thought the same thing, until one day when a 1985 model pulled onto the service drive.  All ten advisors acted or seemed too busy to wait on this customer.  Our greeter gave me “THE LOOK” so I stopped what I was doing and walked over to the customer in coveralls. 


Anatomy of a Service Visit

Mark Poffenberger NewsletterAs the advisor walks Mrs. Jones to her vehicle, the cashier separates the invoiced copies of the completed repair order into baskets. The service file copy is attached to the work order and put into the basket marked “Jerry”.

Repair Order #760429 is as unique to the dealership as a fingerprint is to a human. It will never be duplicated and for all intents and purposes, it is now dead as "Jerry" accepts the payment type into the DMS.


More Articles...

  1. Tip of the Week: Finding Qualified Technicians
  2. Look At Me!
  3. Tip of the Week: Getting Lube Techs Engaged
  4. The Importance of a Repair Order Survey

Contact M5

M5 Management Services, Inc.
985 Yeager Parkway
Pelham, AL 35124

Office Phone:
(205) 358-8717

Fax Number:
(888) 416-3680

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