Simply the Best Consulting & Coaching in Fixed Operations™

State-of-the-Industry Ideas and Techniques Proven to Advance Performance.

    Our personal experience in coaching fixed operations professionals gives us unique perspective. We work with service operations that range from 3 technicians to more than 150 technicians. Our client list spans the industry from individually owned dealerships to large, private, and publicly held operations. We serve as project managers with most of the major OEM brands.

    Flashback: The Lessons from the Past

    Every other week we’ll “Flashback” to an early article that we’ve run in the past. This was the article that we ran in our very first newsletter back on 08/11/10. I had the opportunity to speak at a recent OEM-sponsored parts and service meeting, I was pumped to see the number of people smiling again! What a welcome sight. We have a lot to be thankful for, and at the same time must look back… Flashback: The Lessons from the Past

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    Don’t Neglect the Stay-at-Home Parent

    Today’s Dealership should really consider the needs of the stay-at-home parent with small children. Are you missing this opportunity? We need to ask ourselves, do we provide an inviting environment for not only the parent, but also the children? If we think about it, bringing children, much less small children, to a dealership’s service department and asking them to wait for hours is nothing short of being tremendously stressful. This stress is not just felt… Don’t Neglect the Stay-at-Home Parent

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    Why Do Service BDC’s Fail?

    To answer that question, first we must look at why it was started in the first place.  Did you start a BDC for any of these reasons? Help the Service Advisors answer the phone? Make service appointments? Answer the incoming calls? Sales BDC was working well, so let’s do the same with Service? Whatever the reason was, at some point in time, a manager was looking at all the expenses it was costing their department… Why Do Service BDC’s Fail?

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