Simply the Best Consulting & Coaching in Fixed Operations™

State-of-the-Industry Ideas and Techniques Proven to Advance Performance.

    Our personal experience in coaching fixed operations professionals gives us unique perspective. We work with service operations that range from 3 technicians to more than 150 technicians. Our client list spans the industry from individually owned dealerships to large, private, and publicly held operations. We serve as project managers with most of the major OEM brands.

    Discounts are Costing You NET PROFIT!

    Controlling discounts is a major task in many stores. I have seen managers who consider it part of doing business and others who refuse to at all. Regardless, every time you do, it costs you net profit! Are discounts out of control in your store? We should have learned from the sales side the people directly connected to the emotional contact point with the customer will buy into the emotion of the moment and give… Discounts are Costing You NET PROFIT!

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    Parts Explained for Non-parts Management – Part 2

    This is Part 2 in a two-part article. Continued from last week (Part 1). Lost Sales This is a tool to log demand for a part that you do not have on hand when a customer needs it. It serves the same value as Traffic Control in Sales, helping the store to develop an inventory that matches customer needs. This is one of the most underutilized tools I see in almost every dealership I visit… Parts Explained for Non-parts Management – Part 2

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    Parts Explained for Non-parts Management

    Years ago someone gave me a book called Windows for Dummies. It was not designed for ignorant people, but to explain Windows in layman’s terms so that the user could better understand how the system worked. A lot of my work is in training newly appointed Dealer Executives in the management of their Parts Operations. Since the majority of these folks come from the Sales side of our business I have been able to reach… Parts Explained for Non-parts Management

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