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  • Lee, Rick and Dave Talking

ROSE is coming soon...


A new innovation of performing repair order surveys...stay tuned.

Tip of the Week: More Than Just a Car Dealer

In this series we give you small tips to improve your Fixed Operations department.

Maintaining Your Backstage

gary williams newsletterThe big Question that I have been constantly hearing from Service Managers all over, lately is; “Do you know any good Technicians looking for work?” It seems that the career of an “Automotive Technician” is becoming more & more of a dying breed. With the veteran techs being on the verge of retirement & the newer generational career paths swaying more on technology based careers, Automotive Dealers of today need to find new ways of making the position an Automotive Technician more attractive.


Promised Times for Waiting Customer

jerry clark newsletterMost Service Advisors offer a promised time to every customer when they leave their vehicle at the dealership for service. More often than not, the same Services Advisors when dealing with a customer waiting at the dealership just send them to the Customer Lounge stating that I’ll call you when your vehicle is ready.


Tip of the Week: Google Drive

In this series we give you small tips to improve your Fixed Operations department.

More Articles...

  1. The Other 3 C's
  2. Tip of the Week: Be a Farmer, Not a Hunter
  3. The Next Level
  4. Tip of the Week: 3 Must Haves of a Successful Service Department - Communication

Contact M5

M5 Management Services, Inc.
985 Yeager Parkway
Pelham, AL 35124

Office Phone:
(205) 358-8717

Fax Number:
(888) 416-3680

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