I have been in the automotive business for over 30 years. During that time I have come to learn there is a huge difference between managers and leaders. Often these words are used interchangeably. I have seen managers who are, in fact, leaders and so-called departmental leaders who are really nothing more than managers. The differences in the meaning are slight, but the business results produced by the two are drastically different. The definition of a… Leader or Manager? Which are You? – Part 1Read More Leader or Manager? Which are You? – Part 1
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Our personal experience in coaching fixed operations professionals gives us unique perspective. We work with service operations that range from 3 technicians to more than 150 technicians. Our client list spans the industry from individually owned dealerships to large, private, and publicly held operations. We serve as project managers with most of the major OEM brands.
During the course of my travels to dealerships around the country with many different manufacturers, we constantly hear how important customer retention is. This is a very true statement and a real concern, as well. I then hear from Managers about how hard it is to attract new talent to our industry, be it in service, parts, body shop, or even sales and F&I. There again, a very real issue. I guess the real question may… Employee RetentionRead More Employee Retention
While visiting dealerships I rarely see a big push for tires in our service drives. When I ask service and parts managers why they do not push tires, most of the have the same answers, “Tires do not make us much money” and “Tires take up too much room, hard to stock”. Did you know 78% of customers maintain their vehicles where they purchase tires, and 60% of customers do not even know their dealership… Focusing On Where the Rubber Meets the RoadRead More Focusing On Where the Rubber Meets the Road