Parts

Continued Sustainment on Service Department Changes

By Joe Keagy: How do we properly coach advisors and technicians for continual improvement? As trainers and consultants, many of us have trained advisors and technical staff. We are invited into your dealership to install quality processes and help the staff implement them. Sometimes this takes several weeks of implementation. A quality consultant will follow up with the staff and management to ensure sustainment. Too many of us depend on one-time training to set the… Continued Sustainment on Service Department Changes

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The One Key Thing Every Effective Leader Needs

Written by Adam Wright: “Only those who have the patience to do simple things perfectly will acquire the skill to do difficult things easily.” Johann Schiller I have encountered many great leaders in my time as a consultant. Some of the best have been overly talkative, stern, funny, or even quiet. There is one trait, however, that every effective leader possesses – patience. Earning a profit in any business takes time and a lot of… The One Key Thing Every Effective Leader Needs

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CSI Sandwich

by: Paul Wisner Have you ever had a great sandwich? Some of us visit a great sandwich shop or deli consistently, to buy that great sandwich. Or have you ever had a great burger? Think about it, you always remember great food. What makes that great sandwich or burger memorable? I will submit, for your consideration, that the bread (or bun) can make it stand out. Anybody can just throw some cold cuts of meat… CSI Sandwich

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Are You Managing Your Time? – Part 2

by: Kemp Evans This is Part 2 in a two-part article. (View Part 1) STEP 3: Set Smart Goals and Prioritize Time for Meaningful Work Set smarter, realistic goals Prioritize your goals Separate the urgent from the important goals Protect your goals, do not allow your time to get stolen There will be situations where you will have to say “NO” at times We know most people do not want to upset anyone. But we… Are You Managing Your Time? – Part 2

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Are You Managing Your Time? – Part 1

by: Kemp Evans This is Part 1 in a two-part article. When I think back to what my average day was like a year ago, I am astonished I could accomplish any of my daily goals. My days were filled with chaos and shooting from the hip types of planning, which created a tremendous amount of unneeded stress. I always started each day with the best of intentions. I would arrive at the dealership with… Are You Managing Your Time? – Part 1

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Best Practices for Your Service Department During the COVID-19 Pandemic Course Series

It goes without saying that the current pandemic has changed the way we do business and how we react to customer needs. If your department is finding it challenging to operate, we have some wonderful best practices for you to consider. In this four-part, online course series we’ll explain how your department can excel in this new way of doing business and dealing with customer fears. We’ll also show you how you can position your… Best Practices for Your Service Department During the COVID-19 Pandemic Course Series

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