Independent repair facilities are a thorn in the side of dealership service departments. In the eyes of the average consumer they offer a product that is virtually identical to that of dealerships, namely maintenance and repairs to their vehicle. There is a perception on the part of the consumer that the best technicians often own their own shops, that they will get better prices with individually owned facilities or that the guarantee of work will… Crushing the IndependentsRead More Crushing the Independents
Years ago there was a movie called Back to the Future featuring Michael J. Fox and a DeLorean, which had fallen into the forgotten mode until someone remembered that the future in that movie was the year 2015. All of a sudden this old movie reappeared to some pretty interesting “then and now” comparisons. It just happens that I was at Lime Rock Park in Connecticut this past Labor Day weekend for their 33rd Vintage… Revisiting Our Industry As It Once WasRead More Revisiting Our Industry As It Once Was
When you are talking about a Repair Order Survey & Evaluation (ROSE) the answer is simple. There are countless ways ROSE can help to increase your Effective Labor Rate (ELR), raise your gross profit and your gross profit percentage, as well as increase your maintenance sales and productivity. You are probably thinking, “This sounds too good to be true–where is the catch?” Well there really is none. Any Service Manager that has conducted a Repair… How Can A ROSE Make You More Money?Read More How Can A ROSE Make You More Money?
When is the last time you really looked at your service facility? When we work in place every day, it’s easy to get “tunnel vision” and not notice changes in the surroundings in which we inhabit. We become so focused that we do not notice the changes in our environment that have happened slowly over time. One way to get a fresh look is to go to your facility when it is closed. Take a… Take A Fresh Look At Your Service DepartmentRead More Take A Fresh Look At Your Service Department