I often recall my first automotive electrical troubleshooting class and the effect it had on my philosophy on the importance of starting things off on the right foot. We were working on the scenario of a short in the ignition control module wiring. The instructor advised us to gain a clear understanding of all circuits, connectors, splices, fuses, and wires associated with the component prior to attempting any repairs. He cautioned us to first determine… Well Begun is Half DoneRead More Well Begun is Half Done
What is a Team? A group of people linked in a common purpose. A group does not necessarily constitute a team. Teams typically have members with complementary skills and generate synergy through a coordinated effort which allows each member to maximize their strengths and minimize their weaknesses. Ask Yourself “Do We Have a Team?” One of the challenges facing managers today is finding team-oriented employees. Normally when a manager hires an employee they most likely… There Is No “I” In Your TeamRead More There Is No “I” In Your Team
Controlling discounts is a major task in many stores. I have seen managers who consider it part of doing business and others who refuse to at all. Regardless, every time you do, it costs you net profit! Are discounts out of control in your store? We should have learned from the sales side the people directly connected to the emotional contact point with the customer will buy into the emotion of the moment and give… Discounts are Costing You NET PROFIT!Read More Discounts are Costing You NET PROFIT!
This is Part 2 in a two-part article. Continued from last week (Part 1). Lost Sales This is a tool to log demand for a part that you do not have on hand when a customer needs it. It serves the same value as Traffic Control in Sales, helping the store to develop an inventory that matches customer needs. This is one of the most underutilized tools I see in almost every dealership I visit… Parts Explained for Non-parts Management – Part 2Read More Parts Explained for Non-parts Management – Part 2
Years ago someone gave me a book called Windows for Dummies. It was not designed for ignorant people, but to explain Windows in laymans terms so that the user could better understand how the system worked. A lot of my work is in training newly appointed Dealer Executives in the management of their Parts Operations. Since the majority of these folks come from the Sales side of our business I have been able to reach… Parts Explained for Non-parts ManagementRead More Parts Explained for Non-parts Management
This is Part 2 in a two-part article. What do you listen to on your way to work? Many successful people will create playlists loaded with positive, uplifting music and listen to them on their morning commute. This is a great way to start out your day with a positive attitude! This is what I’m thinking about when I say eliminate your negative influences. I am starting to see more and more service managers’ offices… Managing ATTITUDE! – Part 2Read More Managing ATTITUDE! – Part 2