Parts

Defining and Reconciling Work in Process – Part 2

This is Part 2 in a two-part article. View Part 1 End-of-Month Reconciliation The service manager/director must locate and list all repair orders with time paid to technicians but not yet processed.  These documents may be in several locations, including the following: At the cashier’s office waiting for the customer to pick up the vehicle and pay the bill. With the dispatcher. At the shop parts counter. With the warranty clerk/administrator. In a technician’s tool… Defining and Reconciling Work in Process – Part 2

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Flashback: The Lessons from the Past

Every other week we’ll “Flashback” to an early article that we’ve run in the past. This was the article that we ran in our very first newsletter back on 08/11/10. I had the opportunity to speak at a recent OEM-sponsored parts and service meeting, I was pumped to see the number of people smiling again! What a welcome sight. We have a lot to be thankful for, and at the same time must look back… Flashback: The Lessons from the Past

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Receipting Parts – How Something So Basic Can Go So Wrong

On the surface there doesn’t seem to be anything so simple and mundane as receipting parts. In fact, the chore is usually given to some of the least qualified people in the Parts Department. However, nothing can be further from the truth. Inaccurate receipting can cause discrepancies between the GL and the DMS Inventory (PAD), shortages in the bins, improper GP% calculations, incorrect Stock Orders, and opportunities for theft. Common mistakes made every day: The… Receipting Parts – How Something So Basic Can Go So Wrong

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Why It Is Important To Conduct A Parts Physical Inventory At Least Once Per Year

Yearly physical accounting of the dealership parts assets is an important function in managing dealership capital investment and determining the salability of that investment.  Now there are some dealerships that don’t take an annual parts inventory.  They typically say it’s because their dealer wants to save the expense. But the real question is, “Does it really save the dealer an expense?”  Let me tell you a brief story… Recently I had a client whose former… Why It Is Important To Conduct A Parts Physical Inventory At Least Once Per Year

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Lombardi Time

Many of you may have heard of an NFL coach named Vince Lombardi.  He was such an iconic coach that they named a trophy after him.  That trophy is annually awarded to the winner of the Super Bowl.  Yes, I’m from Wisconsin, and my wife and I, and our 3 boys, are huge Green Bay Packers fans. When Vince Lombardi would schedule meetings or practice at 7:00 am, when do you think his players or… Lombardi Time

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Crushing the Independents

Independent repair facilities are a thorn in the side of dealership service departments.  In the eyes of the average consumer they offer a product that is virtually identical to that of dealerships, namely maintenance and repairs to their vehicle.  There is a perception on the part of the consumer that the best technicians often own their own shops, that they will get better prices with individually owned facilities or that the guarantee of work will… Crushing the Independents

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