Parts

The Importance of Accurately Tracking and Managing Work In Process (WIP) – Part 1

There seems to be a great deal of confusion and consternation in the application of the Work-in-Process account.  In reality, the account is quite simple and, coupled with unapplied time/adjustment to cost of labor sales, provides a wealth of information. First, what is the Work-in-Process account?  Simply stated, it is a wash account to allow you to track labor that you have purchased (cost of sale) compared to recovery of these purchases (repair order cost… The Importance of Accurately Tracking and Managing Work In Process (WIP) – Part 1

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How We Do Business

Have you ever considered why you choose the same companies to do business with?  We tend to go to the same hair dresser, restaurants, and grocery stores. Well, it’s because we as consumers are choosing to work with companies that are easy and comfortable to do business with. In the dealerships across the country that I visit, I see the amount of time we spend on our internal processes of making sure our employees understand… How We Do Business

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Repair Order Analysis Made Easy!

How long did it take you to perform? How much information did it give you? Did you ever wonder if there is a better way to gather this information and even more? Here it is!! Everyone who uses Rose loves it, that we already know! How well do you utilize the entire program? Be sure to set your goals in the program and measure performance each day. What we don’t measure we can’t improve. Give… Repair Order Analysis Made Easy!

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Customer Communication Convenience

In today’s busy world, we need to be prepared to communicate with our customers as efficiently and effectively as possible, but more importantly, the way they prefer to be communicated with. We all know to ask customers for a preferred number to reach them at, but how many of us ask if they prefer to be contacted via text? Not only do millennials and the younger generations prefer text as a method of contact but… Customer Communication Convenience

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Does Your Bucket Have A Hole In It?

I wonder how many of you look at the parts inventory value on your monthly Balance Sheet and take for granted that it is accurate? Surprisingly enough most dealers and GM’s do, but they shouldn’t, because many stores still do not run an accurate Monthly Reconciliation between the Parts Inventory (PAD) and the General Ledger (GL) to see if they are in balance. Also surprisingly, none of the major DMS systems have automated the PAD… Does Your Bucket Have A Hole In It?

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Do We Really Appreciate Our Customers?

I have spent a lot of time both as a consultant and a service manager watching how service personnel interact with customers. The overwhelming thing I have noticed is that we seem to treat customers as an inconvenience in our day. Our customers want to develop a relationship with us. How many of you will drive past a similar service provider to go to some place where you feel like you have a relationship with… Do We Really Appreciate Our Customers?

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