This is Part 2 in a two-part article. View Part 1 >> Phase Out Parameters – Every part eventually reaches a sales level where it no longer makes economic sense to keep it in stock. Some people would like you to have certain parts “just in case” there’s a need for it, and with the debatable exception of some maintenance and campaign items this does not make sense. There are 2 primary criteria used to… How to say “Yes we have it” almost every time – Part 2Read More How to say “Yes we have it” almost every time – Part 2
This is Part 1 in a two-part article. One of the most frustrating situations for any parts manager is to not have common parts that technicians need for a job that is in the shop. Not only do we miss out on the highest potential gross profit sale, but Service also stands to lose the labor they have invested in diagnosis, and we’re looking at another Special Order with all of its problems. Why does… How to say “Yes we have it” almost every time – Part 1Read More How to say “Yes we have it” almost every time – Part 1
This is Part 3 in a three-part article. View Part 1 | View Part 2 A means to emphasize the importance of insuring the quick turnaround of special-order parts would be to incorporate various incentives or penalties within the pay plans of service advisors and fixed operation managers. The considerations can take many different forms. Service advisor compensation additions for positive performance can include but are not limited to the following considerations. Motivational spiffs can… Developing Your Best Special-Order Parts Process – Part 3Read More Developing Your Best Special-Order Parts Process – Part 3
This is Part 2 in a three-part article. View Part 1 | View Part 3 Another of the more traditional methods to handle the special-order parts process is to have the customer contacted by an employee in the parts department. The initial ordering process is very similar to the service advisor contact technique. After the order is placed the service advisor contacts the customer to notify them that a part is being placed on order.… Developing Your Best Special-Order Parts Process – Part 2Read More Developing Your Best Special-Order Parts Process – Part 2
This is Part 1 in a three-part article. View Part 2 | View Part 3 Say the words “Special-Order Parts” and a number of things immediately come to mind for dealership employees, according to their job and the department they work in. A service advisor will have to be the bearer of bad news to the customer. The vehicle will have to be held over. The customer will have to come back. The technician will… Developing Your Best Special-Order Parts Process – Part 1Read More Developing Your Best Special-Order Parts Process – Part 1
This is a common question but also a commonly misunderstood measurement. All Service Departments are not created equal. Several factors within each Service Department can play a major role in this number. Some of these factors are: Additional Service Requests ASR (and process) Average mileage of vehicle Multi-Point Inspections (and process) Menus in place (and process) Work mix – repair/maintenance/competitive Express Service Any of these factors mentioned above will not only affect your Hours Per… What Should Your Hours Per Repair Order Be?Read More What Should Your Hours Per Repair Order Be?