Blind Acceptance

One of the challenges we face as Managers in the Automotive business is the lack of training on how to manage people. Most managers have worked hard at learning the business, and many have been promoted from within. With this new responsibility comes the component of leading people. I often see top performers fail at managing because of the lack of training in this category. Leading people and managing the business are not the same. Leaders need to have the courage to tell people what they need to hear, not necessarily what they want to hear. This can be difficult for Managers that do not like confrontation. The difference is caring for someone vs. taking care of someone. Do you care about the people that work for you? People don’t care how much we know until they know how much we care. We must remember that as a leader, your responsibility now has become making your employees better at what they do.

One of the most common opportunities that I experience is when a Manager notices something the employee does, is not in agreement with it, but also does not take the time to correct the behavior immediately. The employee, however, is aware that the manager saw him and said nothing to him about it. In the employee’s mind, this confirms that the behavior is acceptable. This is called “Blind Acceptance.”

A Manager must consider him or her self the head coach. Nick Saban does not wait till he has time to correct a player’s mistake. He is in his ear immediately when that player comes to the sideline. Now, football is an emotional sport and I do not expect Managers to yell and make a big scene. However, when something is not done to expectations, it needs to be addressed right away and can be done in a positive manner. We must, as leaders, over communicate our expectations. It is important to remember that just about the time we are tired of saying it, our people are just getting it. When an employee completely understands what is expected of them and chooses not to perform at that level, then they are choosing not to be a part of the team.

Managing people is a challenge. We don’t always know what motivates them. The only way to learn this is to spend as much time as you can to talk with your people about their performance.

If you would like more information on this topic or any other topic regarding Fixed Operations, please contact Pete November @330-592-1535 or petenovember@m5ms.com.

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