Fixed Operations Management Interactive Coaching

M5™ trains your fixed operations management staff in every aspect of the day-to-day operation of your service, parts, and body shop operations. We provide everything from basic 101 skills development to PhD level coaching.

Receive training and continued education in instructor lead workshops, Live Side by Side™ sessions in your dealership, or on-line. Overview of our offerings:

Financial

Develop realistic business plan and the tactical financial techniques to achieve the results
Structuring the operation for profitability
Expense reduction
Fine-tuning the economies of the department to yield higher level of net profit with the same sales
Basic components of net profit
Interpretation of financial resultsCalculations exercises to understanding the business
Analysis of results - Tactical methods to advance performance
Calculations exercises to understanding the business
Key Performance Indicators trainingExpense Control
Case study development to advance the understanding of the manager
Expense Control

Logistical Strategies and Solutions

Logistical Structure Review
Review the current structure of your service department
Provide the assets and liabilities of the current structure
Develop ways to maximize the performance
Applying the structure to business today
Alternative Logistical Structures
An objective review of different advanced logistical structures, including Quick
Service
Address the assets and liabilities of each
Develop ways to maximize the performance
Applying the structure to business today
Hybrid versions of advanced logistical structure
How to maximize the effectiveness of each structure
Logistical Structure Management
Operational techniques of each logistical structure
Concepts of maximization
Quick service logistical structures
Logical extension of each structure – Prepare for growth
Applying the logistical to the business today
Internal Logistical Production Management
Development of internal processes to enhance the completion of:
New Vehicles
Used Vehicles
"We owe" or "Due bill" work
Scheduling the work to achieve the "turn" requirements
Cosmetic Detailing
Structuring pricing and servicesWhat services to offer
Retail customers
Internal customers
What services to offer

Personnel

Resource management
Maximizing the utilization of performance for the position
Pay plans
Development of financial guidelines that are mutually beneficial to both the employee and the business
Development methodology
True performance based
Creating focus
Logical extension
Pre-planning
Spiffs and incentives
Job guidelines
Process development
Performance counsel and coaching techniques
Organizational structures
Maximizing profitability
Techniques to enhance current structures
Ratios of productive to non-productive
Advanced production techniques

Merchandising and Marketing

Pricing of products and services
Develop labor and parts pricing strategies
Market surveys
Amount to yield desired gross
Appearance merchandising
In the service lane merchandising
Signage
Sales aids
Customer interaction process development
Intrusive advertising and marketing
Web site utilization for fixed operations
Traffic Building
Web based advertising
On-demand advertising
Coupon development
Video advertising
Why buy here?
Expectation
Invisible assets
Customer Retention Enhancements