ROSE – M5’s Repair Order Survey and Evaluation
- You can download every repair order from a day, week, month, or even a year. Repair orders can then be processed using a consistent method of importing, analysing, and reporting data.
- Identify key performance indicators(KPI’s) and rapidly zero in on problem areas.
- Easily divide jobs into Maintenance and Repair, to analyse Menu and Grid Utilization.
- Identify your customer demographics:
- Where are they coming from.
- What are they purchasing.
It is an indisputable fact that everything that happens within the walls of the service department is tracked and controlled by the repair order. Most personnel in the department are paid directly or indirectly by what happens on the repair order. The repair order is so crucial, that what happens in the shop can be completely different than what is represented on the repair order. However, when that repair order is closed, and the charges are posted to accounting, there is a very good chance that, right or wrong, the result will show on the financial statement. With this in mind, it is important to know as accurately as possible, when and how the facts and figures become what they are.
When completing a manual repair order survey, time is not your friend. Given the task to accumulate repair orders, review them, document each item and tabulate the findings, it may require you to implement a new structured process just to get started.
Contact M5 today (205) 358-8717 for a 30 day free trial to see if ROSE is the missing piece in your service department’s toolbox.
M5™ Empowerment Checks – $6.00
For those times when you need to go the extra mile with a customer, an Empowerment check can work wonders! These forms feature a tear out check, so your advisor can simply take it to the cashier for easy processing, as well as track their own balances with the “in-book ledger”. They come in books of 25 numbered documents.
M5™ DRS – Daily Route Book – $12.50
This is our version of a standard routing sheet that your service advisor can use on a daily basis. These Routing Books are spiral-bound with the routing grid printed on both sides of the pages for easy logging of a work day. They are available in 31 page books.
We’ve put together 22 of the most common Fixed Operations calculations that service personnel would use. From ASR Sales Value to Effective Labor Rate and Calendar Utilization to Sales to Break Even, these calculators will save you from trying to figure out everything the old fashioned way with pen and paper. You can export and print any of your calculations as a PDF.