The Service Manager’s Guide to Extended Hours – Part 4

Charlie NewsletterModified Work Weeks

In last week’s article, we discussed extended hours without modifying the work week. Today, in Part 4, we will discuss modified or alternative work week schedules. While these schedules may be difficult to implement, they are typically the most favored by staff as they accomplish all of the desired results, customer retention, dealership profitability, without employee burn-out.

4-10’s with Saturday Rotations

This configuration addresses Saturdays and extended weekday hours and is generally well-liked by the staff. The technicians work 4-10 hour days one week and 4-10 hour days plus an 8 hour Saturday the next week. They have 3 days off one week and two days off the next. Assuming that the service department is open 8 hours on Saturday, the technicians will average 44 hours per week. You can set your weekday ours to 7-6 or 7:30-6:30 or whatever is appropriate for your market. You could further expand hours by bringing in some of the technicians later in the morning, such as a 10-9 shift. This schedule could be two-week fixed (as shown) or could rotate (Week 1 – Tech 1 off Monday; Week 2 – Tech 1 off Tuesday; Week 3 – Tech 1 off Wednesday; etc.) In the 10 technician schedule, this rotation will give each tech a 4-day weekend every 10 weeks. Each tech’s schedule moves down the chart each week, so on the 10th week the #1 technician will have Friday, Saturday and Sunday off, then as he rotates back into the #1 week, he will have Monday off, which results in 4 days off in a row.

Pairing of technicians and advisors should strongly be considered. While all efforts should be exercised, not to leave vehicles disabled during an extended (3-4 day) time-off period, pairing of technicians with equal skills can solve the problem. If a vehicle cannot be completed, the partner resumes the work needed to complete the repair.

4-10’s WITH SATURDAY ROTATION

Week One

Technician

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

1

O

W

W

W

W

W

O

2

W

O

W

W

W

W

O

3

W

W

O

W

W

W

O

4

W

W

W

O

W

W

O

5

W

W

W

W

O

W

O

6

O

W

W

W

W

O

O

7

W

O

W

W

W

O

O

8

W

W

O

W

W

O

O

9

W

W

W

O

W

O

O

10

W

W

W

W

O

O

O

Week Two

Technician

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

1

W

O

W

W

W

O

O

2

W

W

O

W

W

O

O

3

W

W

W

O

W

O

O

4

W

W

W

W

O

O

O

5

O

W

W

W

W

O

O

6

W

O

W

W

W

W

O

7

W

W

O

W

W

W

O

8

W

W

W

O

W

W

O

9

W

W

W

W

O

W

O

10

O

W

W

W

O

W

O

 

4-10’s with Saturday/Sunday Rotations

In this schedule, the technicians rotate 2-4 day weeks, then 4-5 day weeks. This covers Saturdays and Sundays while never having less than two days off per week. In fact, as you rotate the schedule weekly, the technicians who work the 4 day weeks will have four days in a row off for two weeks. In the week one example below, technician 1 will have Friday, Saturday and Sunday off – then as he/she rotates into the number 2 slot, he/she will have Monday off. Then he/she works 4 days and has Saturday and Sunday off. Then he/she rotates to the number 3 slot and has Monday and Tuesday off.

Just as with 4-10’s with Saturday rotation, pairing of technicians and advisors should strongly be considered. While all efforts should be exercised, not to leave vehicles disabled during an extended (3-4 day) time-off period, pairing of technicians with equal skills can solve the problem. If a vehicle cannot be completed, the partner resumes the work needed to complete the repair.

4- 10’s with Saturday and Sunday Rotation

Week One

Technician

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

1

W

W

W

W

O

O

O

2

O

W

W

W

W

O

O

3

O

O

W

W

W

W

W

4

W

O

O

W

W

W

W

5

W

W

O

O

W

W

W

6

W

W

W

O

O

W

W

7

W

W

W

W

O

O

O

8

O

W

W

W

W

O

O

9

O

O

W

W

W

W

W

10

W

O

O

W

W

W

W

11

W

W

O

O

W

W

W

12

W

W

W

O

O

W

W

 

4- 10’s with Saturday and Sunday Rotation

Week Two

Technician

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

12

W

W

W

W

O

O

O

1

O

W

W

W

W

O

O

2

O

O

W

W

W

W

W

3

W

O

O

W

W

W

W

4

W

W

O

O

W

W

W

5

W

W

W

O

O

W

W

6

W

W

W

W

O

O

O

7

O

W

W

W

W

O

O

8

O

O

W

W

W

W

W

9

W

O

O

W

W

W

W

10

W

W

O

O

W

W

W

11

W

W

W

O

O

W

W

 

3-13’s with 4-Week Rotation

The concept of working personnel on schedules of three 13-hour workdays has become quite popular in many areas. It is one of the most favored work schedules used in the health care industry today. This approach allows the service department to be open for 6 days and evenings and it is possible to cycle the work schedule every 8 weeks, making it easy to administer.

The 8-week cycle is best operated by using complete sets of personnel, but only provides one day of rest between work stints every 8th week, and creates a seven day break every 8th week. Extreme caution must be exercised with this option because of the long workday. Facilities in extremely hot climates must be climate controlled.

In the chart example, techs 1-5 work Monday-Wednesday for 4 weeks, then take 7 days off before they begin their Thursday – Saturday shift; techs 6-10 work Thursday – Saturday for 4 weeks, then have 1 day off before they begin their Monday – Wednesday shift. Sunday hours can easily be incorporated into this schedule.

In this case, pairing of technicians and advisors should be mandatory. Each group should have a mirrored partner group, including advisor. In fact, the groups should meet on the evening before the shift change or the morning following the shift change. While all efforts should be exercised, not to leave vehicles disabled during an extended (3-7 day) time-off period, pairing of technicians with equal skills can solve the problem. If a vehicle cannot be completed, the partner resumes the work needed to complete the repair. As the implementation discussions take place, the process team should determine the details to this structure.

3-13’S – Saturdays Full Day

Four Week Schedule I

Technician

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

1

W

W

W

O

O

O

O

2

W

W

W

O

O

O

O

3

W

W

W

O

O

O

O

4

W

W

W

O

O

O

O

5

W

W

W

O

O

O

O

6

O

O

O

W

W

W

O

7

O

O

O

W

W

W

O

8

O

O

O

W

W

W

O

9

O

O

O

W

W

W

O

10

O

O

O

W

W

W

O

Four Week Schedule II

Technician

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

1

O

O

O

W

W

W

O

2

O

O

O

W

W

W

O

3

O

O

O

W

W

W

O

4

O

O

O

W

W

W

O

5

O

O

O

W

W

W

O

6

W

W

W

O

O

O

O

7

W

W

W

O

O

O

O

8

W

W

W

O

O

O

O

9

W

W

W

O

O

O

O

10

W

W

W

O

O

O

O

 

3-13’s Monday – Friday/8’s Saturday and Sunday

In this example half of the technicians work a 39 hour week (3 days) and half of the technicians work a 42 hour week (4 days). Every 4 weeks the schedule flips, giving one group seven days off, while the other group works seven days in a row.

3-13’s – Saturday / Sunday 8

Four Week Schedule I

Technician

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

1

7am-9pm

7am-9pm

7am-9pm

O

O

O

O

2

7am-9pm

7am-9pm

7am-9pm

O

O

O

O

3

7am-9pm

7am-9pm

7am-9pm

O

O

O

O

4

7am-9pm

7am-9pm

7am-9pm

O

O

O

O

5

7am-9pm

7am-9pm

7am-9pm

O

O

O

O

6

O

O

O

7am-9pm

7am-9pm

8am-5pm

8am-5pm

7

O

O

O

7am-9pm

7am-9pm

8am-5pm

8am-5pm

8

O

O

O

7am-9pm

7am-9pm

8am-5pm

8am-5pm

9

O

O

O

7am-9pm

7am-9pm

8am-5pm

8am-5pm

10

O

O

O

7am-9pm

7am-9pm

8am-5pm

8am-5pm

 

3-13’s – Saturday / Sunday 8

Four Week Schedule II

Technician

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

1

O

O

O

7am-9pm

7am-9pm

8am-5pm

8am-5pm

2

O

O

O

7am-9pm

7am-9pm

8am-5pm

8am-5pm

3

O

O

O

7am-9pm

7am-9pm

8am-5pm

8am-5pm

4

O

O

O

7am-9pm

7am-9pm

8am-5pm

8am-5pm

5

O

O

O

7am-9pm

7am-9pm

8am-5pm

8am-5pm

6

7am-9pm

7am-9pm

7am-9pm

O

O

O

O

7

7am-9pm

7am-9pm

7am-9pm

O

O

O

O

8

7am-9pm

7am-9pm

7am-9pm

O

O

O

O

9

7am-9pm

7am-9pm

7am-9pm

O

O

O

O

10

7am-9pm

7am-9pm

7am-9pm

O

O

O

O

 

Combining Modified Work Weeks

As you’ll see in the next example, different modified work week schedules can be blended together to suit the needs of your dealership. You’re only limited by your imagination. In this example, the dealership incorporated – 2) 4-9’s with 3-13’s to create a 6 am until midnight and full-day Saturday and Sunday service. This schedule can potentially be a value in attracting technical talent. You can solicit for technicians who don’t want to work weekends and you can solicit for technicians that only want to work 3 days a week. Many technicians that are currently working at independent service providers (ISP’s) and are already working weekends would love a schedule like this.

4-9’s Double Shifts Early and Late with 3-13’s for Weekend

Technician

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

1

6AM to 3PM

6AM to 3PM

6AM to 3PM

6AM to 3PM

O

O

O

2

6AM to 3PM

6AM to 3PM

6AM to 3PM

6AM to 3PM

O

O

O

3

6AM to 3PM

6AM to 3PM

6AM to 3PM

6AM to 3PM

O

O

O

4

O

O

O

O

6AM to 8PM

6AM to 8PM

7AM to 6PM

5

O

O

O

O

6AM to 8PM

6AM to 8PM

7AM to 6PM

6

3PM to 12AM

3PM to 12AM

3PM to 12AM

3PM to 12AM

O

O

O

7

3PM to 12AM

3PM to 12AM

3PM to 12AM

3PM to 12AM

O

O

O

8

3PM to 12AM

3PM to 12AM

3PM to 12AM

3PM to 12AM

O

O

 

9

O

O

O

O

6AM to 8PM

6AM to 8PM

7AM to 6PM

10

O

O

O

O

6AM to 8PM

6AM to 8PM

7AM to 6PM

 

I hope you’ve enjoyed this series of articles and if you or anyone would like further information please feel free to contact me or any one of us at M5!

 

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