Managing ATTITUDE! – Part 2

This is Part 2 in a two-part article.

What do you listen to on your way to work? Many successful people will create playlists loaded with positive, uplifting music and listen to them on their morning commute. This is a great way to start out your day with a positive attitude! This is what I’m thinking about when I say eliminate your negative influences.

I am starting to see more and more service managers’ offices with inspirational posters and pictures in them. This is a great idea! Nothing helps affect your attitude more than getting a good dose of a positive or inspirational saying when you walk into your office in the morning. I love that I am often seeing more and more dealerships with these types of pictures hanging in areas where customers frequently pass! I truly believe that most people want to be positive and want to feel good, but we fall into the trap of being a product of our environment. If you ever have the opportunity to be in an area where there are fishermen crabbing, take a look at nature’s own example of how misery loves company. You’ll see a bucket of crabs sitting on a dock and every time one industrious little creature tries to climb out of the bucket, the others grab at him and pull him back down! Don’t allow society to do this to you, but even more importantly, don’t allow yourself to do this to your staff.

Hyman’s Seafood in Charleston, SC, has adapted the following motto:

“The longer I live, the more I realize the impact of attitude on life.”

Attitude, to me, is more important than education, than money, than circumstances, than failures, than success, than what other people think or say or do. It is more important than appearance, giftedness, or skill. It will make or break a company… a church… a home. The remarkable thing is we have a choice everyday regarding the attitude we embrace for that day. We cannot change our past… we cannot change the fact that people act in a certain way. We cannot change the inevitable. The only thing we can do is play on the one string we have, and that is our attitude… I am convinced that life is 10% what happens to me and 90% how I react to it. And so it is with you… we are in charge of our ATTITUDES.

So, if you’ve taken the time to read this article, you hopefully understand the importance of attitude. I would like to leave you with an assignment: Think of the most positive person you know. This may be a celebrity, motivational speaker, relative, or even a customer. Then think of the most negative person you know. Which one do you want to be more like? For one day, try to perform like that positive person is standing right next to you, watching how you react to what life and business throws at you that day. Try your best to maintain that great positive attitude and look for the positive. Now, once you’ve done that for one day, try a second, then a third. Remember, anyone can focus on something for a day, many can focus on something for a week, and a select few can focus on something for a month. Only the best of the best focus on something for as long as it takes to develop a habit and make that idea a part of their normal routine.

I challenge you today, to have your most positive day this year. And let that enthusiasm spill over to your service advisors, technicians, customers, and everyone around you! Remember…don’t be a crab!

Read Part 1 – Managing ATTITUDE!

Written by Rick Yanac

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