This is Part 1 in a two-part article. Be sure to check back next week for Part 2. I know, everyone focuses on the quality of the stocking Investment, but where do you think those part numbers came from? More to the point Non Stock (NS) parts are an integral part of Inventory Management. Consider for a moment: Typically 20% or more of your sales come from NS parts every month in dollars. When we… Non Stock Parts Are Critical To The Health Of Your Investment – Part 1Read More Non Stock Parts Are Critical To The Health Of Your Investment – Part 1
In the many dealerships that that I have had the opportunity to visit and work with over the years, there always seems to be the same ongoing challenge in most of them: Saturday hours. Let’s take a look at some of the challenges: Should we be open and what should our hours be? Saturday staffing What type of work is scheduled? Should we be open and what should our hours be? The quick answer is…yes.… Are We Really Open On Saturdays?Read More Are We Really Open On Saturdays?
Anytime I hear the word “Can’t” I am reminded of two famous quotes from a couple of people who have had a profound influence on my philosophy. One is attributed to Henry Ford, who proclaimed: “Whether you think you can, or you think you can’t – you’re right.” The other is from “Liz” Sergent; a veteran of the “Battle of Try”, who personally witnessed the demise of “Can’t” and would swear to it anytime myself,… Can’t Was Killed in The Battle of TryRead More Can’t Was Killed in The Battle of Try
While consulting with dealerships across the country, I encounter the same handful of questions at every stop. Why are we losing customers? What angers and makes them want to leave, and possibly never come back? There are five main factors that play into how customers perceive businesses, and to be profitable in today’s market each one must be given special consideration. The businesses that cover these factors always prosper, and the ones who do not,… The Top Reasons You’re Losing Your Service CustomersRead More The Top Reasons You’re Losing Your Service Customers
I have been in the automotive business for over 30 years. During that time I have come to learn there is a huge difference between managers and leaders. Often these words are used interchangeably. I have seen managers who are, in fact, leaders and so-called departmental leaders who are really nothing more than managers. The differences in the meaning are slight, but the business results produced by the two are drastically different. The definition of a… Leader or Manager? Which are You? – Part 1Read More Leader or Manager? Which are You? – Part 1
During the course of my travels to dealerships around the country with many different manufacturers, we constantly hear how important customer retention is. This is a very true statement and a real concern, as well. I then hear from Managers about how hard it is to attract new talent to our industry, be it in service, parts, body shop, or even sales and F&I. There again, a very real issue. I guess the real question may… Employee RetentionRead More Employee Retention