Service

6 Tips to Becoming a Better Manager

We’ve all worked for “That Boss”, you know, the one that walks in and slams his or her office door with not even a simple hello or greeting. The “Boss” that’s quick to beat you over the head when something goes wrong. He or she jumps to conclusions without getting all the facts, and let’s face it; we’ve all made that mistake before. You swore you would NEVER become that person, but it is easy… 6 Tips to Becoming a Better Manager

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The Easy Button

Customer retention has been a major focus of the automotive industry over the past few years.  Dealerships and the manufacturers have come to the understanding that if they are going to thrive in the market they need to keep the customers they have.  The challenge is that our customers have more options now than ever before when it comes time to getting service on their vehicles. So how do we keep them coming back, time… The Easy Button

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Managing Fixed Operations Assets – Part 3

This is Part 3 in a three-part article. View Part 1 & Part 2 Maintenance and Use of the Vendor Pricing Guide – The parts department should be the sole purchasing agent for the dealership. Write a purchase order (P.O.) for each purchase prior to ordering. The parts department should confirm the use of the proper vendor and include the current price from the Vendor Pricing Guide. Too often, use of purchase use guidelines are… Managing Fixed Operations Assets – Part 3

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Managing Fixed Operations Assets – Part 2

This is Part 2 in a three-part article. View Part 1 & Part 3 Vendor Bid Specifications – Begin developing your Vendor Bid Specifications by reviewing vendor invoices and recording the products currently being purchased. Include the quantity, packaging, and frequency. Once this data has been collected, you may consider splitting the list into more manageable sections. Categorize each item with a priority identification code to identify the mailing sequence of the bid letter for… Managing Fixed Operations Assets – Part 2

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Managing Fixed Operations Assets – Part 1

This is Part 1 in a three-part article. View Part 2 & Part 3 The end result of the “strongest month we have had in the fixed operation” is often disappointing. We just sold and grossed more than we ever have. But the bottom line (or net profit) does not reflect our record-setting performance. Why? The answer is usually that while sales were booming, expenses were zooming – unnoticed and uncontrolled. M5’s primary objective is… Managing Fixed Operations Assets – Part 1

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When Pay Plans Are Designed to Manage People, the Only Thing People Manage Is Their Pay Plan

As a traveling consultant I have had many opportunities to visit dealerships across the country. There are some common themes I have come across regardless of the location. First, let me say that every dealership operates under its own set of dynamics and structures; however, when the subject of customer acknowledgement comes up, many dealerships struggle with getting their people to greet and acknowledge customers in a timely fashion. The comparison of fast food restaurants… When Pay Plans Are Designed to Manage People, the Only Thing People Manage Is Their Pay Plan

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