Parts

What is your Quality Process?

When I ask Service Managers what their quality process is they look at me like I have two heads. After gathering their thoughts, they say, “All rechecks go through the Service Manager.” ¬†Well this is too late. Fix it right scores are not just the Technician’s responsibility.¬† It starts with the appointment and continues through the follow-up process. What is our process before the vehicle comes back? During the appointment process when discussing the primary… What is your Quality Process?

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The Parts Team – Is Yours Ready For Game Time?

In previous articles we asked the question: “Are you sure that what you think you have in Parts Inventory Value is correct?” Since most dealerships today have more Net Working Capital invested in their parts inventory than anywhere else in the business, it’s time to treat it like the valuable asset it is and not treat it like a dusty library in the back of the building. You get what you pay for… There are… The Parts Team – Is Yours Ready For Game Time?

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Do You Have a Goal? “Let’s Talk Production”

Technician Production Let’s imagine you take trip to a destination you have never been. You embark on this journey without any sense of the direction or even a map to show you how to get there. This same type of situation occurs in a large majority of service departments every day. The service staff shows up for work without any goals or narrative of what defines a good day. What is technician production? Technician production… Do You Have a Goal? “Let’s Talk Production”

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Why Do You Do, What You Do, The Way You Do It?

In my visits to our clients, there is an ongoing trend that over the last few years seems to have become more prevalent than ever. The introduction of new technologies, the complication of OEM requirements, the increased demands from customers, and the lack of Manager training all seem to be contributing to this as well. What is it? Well its complexity in our processes. Now don’t get me wrong! Our business is an extremely complex… Why Do You Do, What You Do, The Way You Do It?

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Building Relationships with Your Employees

Sometimes the simplest things are the hardest. People are people all over the country. We all want and need people in our lives that build us up. Who show us something new. Who can help us improve our current situation. We all strive for greatness every day in the things we do. We need and want encouragement for the daily things we do every day. This can be very important for employee morale. What I… Building Relationships with Your Employees

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Performance Review Time? Already?

As a consultant, I spend a lot of time working with the management teams of many great companies. Often times, when I inquire about the type of performance reviews they perform with their employees, I witness various expressions of pain on the faces of the managers. It is obvious to me that the management staff sees the process of reviewing their employees’ performance as yet another time-consuming task they must complete. If they do the… Performance Review Time? Already?

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